O2C Specialist

At Informa, no two days and no two people are the same, and you'll find the freedom, opportunity and support of a fantastic community to make a real impact.

We’re an international business that connects specialists with knowledge, helping them to learn more, know more and do more through live and on demand events, digital and data-driven services and academic research.

We are home to over 10,000 colleagues across 30 countries and are a member of the UK’s FTSE 100 group of leading public companies.

In Global Support, we provide expert guidance and hands-on support to the Informa Group and Informa’s many business teams. Across tech, finance, legal, corporate development, HR, communications, operations and many other areas, we work collaboratively and flexibly to help our brands serve their customers and help the company succeed.

This role is based in our One Harbour Square office.

The Role

We are seeking an O2C Specialist to join our dynamic APAC Financial Shared Service Center team. As a key member of the business partner group, you will manage the full-cycle accounts receivable process, overseeing activities from cash receipts, reconciliation and refund payments to cash allocation, all while ensuring alignment with our global standards.

Key Responsibilities

• Process Daily Cash Receipts: Input and process daily cash receipts from bank statements, cheques, and credit cards. Update matching rules within the system as needed.
• Reconcile Payments: Reconcile credit card payment portals and associated general ledger daily. Assist in month-end closing activities.
• Cash Allocations: Perform standard cash allocations and allocate unallocated payments to appropriate systems.
• Investigate Payments and Reconciliation: Investigate and resolve unidentified and unapplied payments, as well as reconciling items identified during the reconciliation process.
• Refund Processing: Process refund payments in accordance with company guidelines.
• Event Support: Provide onsite support for money collection at Asia events.
• Customer Liaison: Act as a liaison with internal and external customers.
• Audit Support: Support internal and external audits.
• Credit Balances Report: Prepare credit balances reports.
• Ad Hoc Tasks: Perform other ad hoc tasks as requested.

• Educational Background: Relevant qualifications in a business or finance discipline.
• Experience: Minimum of 1 year of relevant work experience.
• Technical Skills: Proficiency in Excel, Word, and Outlook is essential. Knowledge of Oracle or SAP is an advantage.
• Cash Applications Expertise: Strong understanding of cash applications processes, including:• Queries & Allocations
• Cash Processing and Reconciliations
• Best practices in Cash Operations

• Language Skills: Proficiency in spoken and written English is required. Ability in any other Asian languages is an advantage. Proficiency in both written and spoken Korean is highly preferred.
• Communication Skills: Excellent communication skills with the ability to build strong relationships with a wide range of stakeholders, internal departments, and key contacts.
• Attention to Detail: Strong attention to detail and the ability to work under time pressure.
• Teamwork: Ability to work as part of a team and collaborate across teams.
• Problem-Solving: Proactive problem-solving skills.
• Customer Service: Excellent customer service skills.
• Time Management: Good time management skills.
• Flexibility: Ability to be flexible within the role.

We work hard to make sure Life at Informa is rewarding, supportive and enjoyable for everyone. Here’s some of what you can expect when you join us. But don’t just take our word for it – see what our colleagues have to say at LifeAt.Informa.com

Our benefits include:

• Freedom & flexibility: colleagues rate us highly for the flexibility and trust they receive and most of us balance time in the office with time working remotely
• Great community: a welcoming culture with in-person and online social events, our fantastic Walk the World charity day and active diversity and inclusion networks 
• Broader impact: take up to four days per year to volunteer, with charity match funding available too
• Career opportunity: the opportunity to develop your career with bespoke training and learning, mentoring platforms and on-demand access to thousands of courses on LinkedIn Learning. When it’s time for the next step, we encourage and support internal job moves
• Time out: annual leave plus a birthday leave day and the chance to work from (almost!) anywhere for up to four weeks a year 
• A ShareMatch scheme that allows you to become an Informa shareholder with free matching shares
• Strong wellbeing support through EAP assistance, mental health first aiders, access to health apps and more
• Recognition for great work, with global awards and kudos programmes 
• As an international company, the chance to collaborate with teams around the world

We’re not solely focused on a checklist of skills. We champion energy and ambition and look for colleagues who will roll their sleeves up, join in and help make things happen. If it sounds like a match and you have most – although not all – of the skills and experience listed, we welcome your application.

At Informa, you'll find inclusive experiences and environments where all perspectives and backgrounds are welcomed. As part of this approach and our diversity and inclusion commitments, we are also formally an Equal Opportunities Employer. This means we base decisions on relevant qualifications and merit and do not discriminate on the basis of key characteristics and statuses, including all of those protected by law. Ask us or see our website for full information.

See how Informa handles your personal data when you apply for a job here.