NOC Operations Specialist (Fleet Operations)

About Knightscope

Knightscope is building an Autonomous Security Force to make America the safest country in the world. Our systems combine autonomous vehicles, artificial intelligence, advanced sensing, and real-world deployment at scale.

The Role

The NOC Operations Specialist is responsible for real-time monitoring, triage, and coordination of Knightscope’s autonomous security robot fleet. This role serves as the first line of operational response for incidents impacting robot availability, customer experience, and service continuity. The position requires strong technical aptitude, calm decision-making under pressure, and clear communication across engineering, field service, and customer-facing teams.

Location: Sunnyvale, CA (On-Site at KHQ)

Key Responsibilities

Fleet Monitoring & Incident Response

Monitor fleet health dashboards, alerts, and telemetry in real time

Identify, triage, and respond to robot outages, degradations, and anomalies

Initiate and manage incident response workflows, including escalation when required

Coordinate emergency actions such as robot resets, configuration changes, or hot swaps

Operational Coordination

Serve as the primary operational point of contact during active incidents

Coordinate with Field Service, Engineering, and Deployment teams to resolve issues

Track incident progress and ensure proper handoff between teams and shifts

Customer & Stakeholder Communication

Provide timely and accurate updates to internal stakeholders

Support customer-facing teams by supplying incident context, status, and resolution details

Ensure incidents are handled in a way that preserves customer confidence and brand reputation

Documentation & Continuous Improvement

Document incidents, actions taken, and outcomes in internal systems

Contribute to runbooks, SOPs, and operational playbooks

Identify recurring issues and trends and escalate for root cause analysis

Shift & Coverage Support

Participate in shift-based coverage, including nights, weekends, or on-call rotations as required

Ensure clean handoffs between shifts with clear documentation and status updates

Required Qualifications

Experience in a NOC, SOC, IT Operations, or similar real-time operations environment

Strong troubleshooting skills across Linux systems, networking, and distributed systems

Ability to remain calm and effective during high-pressure or customer-impacting incidents

Clear written and verbal communication skills

High level of ownership, reliability, and attention to detail

Preferred Qualifications

Experience supporting hardware-integrated or robotics systems

Familiarity with monitoring tools, alerting systems, and incident management platforms (e.g., PagerDuty)

Experience working with cross-functional engineering and field service teams

Exposure to scripting, automation, or operational tooling

Work Environment & Schedule

Shift-based role supporting 24/7 operations

May include nights, weekends, holidays, or on-call rotations

Remote or hybrid depending on operational needs

Success Indicators

Reduced mean time to detect (MTTD) and mean time to resolve (MTTR) incidents

Improved fleet uptime and availability

Consistent, high-quality incident handling and escalation

Positive feedback from internal teams and customers

Why This Role Matters

The NOC Operations Specialist plays a direct role in shaping customer experience and operational reliability. Effective performance in this role reduces downtime, prevents escalation, and ensures Knightscope delivers dependable autonomous security services at scale.

Compensation & Benefits

Base salary range:  $60,000 - $70,000 (DOE)

Medical, Dental, Vision

Life Insurance & LTD

401(k)

PTO & Holidays

Supplemental Insurance Options