Nearshore Sector | Operations Analyst M2M

At Devoteam, we believe that technology with strong human values can actively drive change for the better. Discover how Tech for People unlocks the future, creating a positive impact on the people and the world around us.

We are a global leading player in Digital Transformation for leading organisations across EMEA, with a revenue of €1B. We believe in transforming technology to create value for our clients, partners and employees in a world where technology is developed for people. We are proud of the culture we have built together. We are proud of our people at the service of technology. We are proud of our diverse environment. Because we are #TechforPeople. Join our multidisciplinary team of Cloud experts, Designers, Business consultants, Security experts, Engineers, Developers and other extraordinary talents, spread across more than 20 EMEA countries.

Become one of our +10.000 tech and business leaders on cloud, data and cyber security. Let’s fuse creativity with technology together and build innovative solutions that actively change things for the better.

We are looking for an Operations Analyst to join our Nearshore Devoteam team. This role will work in an international environment, focusing on ensuring the operational integrity and high availability of a global Machine-to-Machine (M2M) platform for a major Telecommunications client. Candidates must be based in Portugal, as you’ll be integrated into one of our Portuguese delivery teams.

• Act as a Technical Service Owner for a mission-critical M2M ecosystem, overseeing more than 20 interconnected systems.
• Monitor and maintain the health of backend data flows, ensuring critical billing and reporting services operate without disruption.
• Automate operational workflows using Python or Bash to reduce manual intervention and improve system resilience.
• Perform advanced troubleshooting in Red Hat Enterprise Linux (RHEL) environments, identifying and resolving complex technical incidents.
• Lead technical communication with external vendors and partners to ensure strict compliance with established SLAs.
• Implement and refine observability strategies using modern tools such as Elasticsearch, GraphQL, and Grafana.
• Collaborate with international engineering teams to plan system upgrades, define operational requirements, and participate in architectural decisions.
• Maintain comprehensive runbooks and operational documentation to ensure consistency across the platform’s lifecycle.

 

• Solid experience in System Administration, with a strong focus on Red Hat Enterprise Linux (RHEL).
• Proven experience in Automation, using Python, Bash, or Ansible to manage large-scale infrastructures.
• Familiarity with Observability and Monitoring stacks (e.g., Elasticsearch, Zabbix, Prometheus, or Grafana).
• Experience in Service Management and high-pressure support environments (ITIL knowledge is highly valued).
• Knowledge of Data Querying and API integration, specifically using GraphQL (desirable but not mandatory).
• Strong communication skills in English, with the ability to manage technical relationships with global stakeholders and vendors.
• Analytic mindset with a proactive approach to Root Cause Analysis (RCA) and problem-solving.
• Knowledge of Cloud/Virtualization infrastructures (AWS or VMware) and networking fundamentals (VPNs, Firewalls).

Devoteam Group works for equal opportunities, promoting its employees based on merit and actively fights against all forms of discrimination. We are convinced that diversity contributes to the creativity, dynamism and excellence of our organization. All of our vacancies are open to people with disabilities.