Nearshore Sector | Operations Analyst

At Devoteam, we believe that technology with strong human values can actively drive change for the better. Discover how Tech for People unlocks the future, creating a positive impact on the people and the world around us. We are a global leading player in Digital Transformation for leading organisations across EMEA, with a revenue of €1B. We believe in transforming technology to create value for our clients, partners and employees in a world where technology is developed for people.

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We are seeking skilled and motivated Operations Analyst, to join our Nearshore team working on a high-impact project for a Belgium client, to ensure the operational integrity and stability of an M2M (Machine-to-Machine) platform within the telecommunications sector.

This role combines strong hands-on technical expertise with a critical vendor management and coordination responsibility, acting as the central point of contact across a complex ecosystem of interconnected systems and external partners.

The successful candidate will operate in a fast-paced, international environment, taking ownership of operational issues, driving resolution across multiple stakeholders and ensuring service quality and contractual compliance.

• Ensure the day-to-day operational stability and integrity of an M2M platform in a telecommunications environment.
• Monitor and support an ecosystem of approximately 20 interconnected systems, identifying dependencies and operational risks.
• Perform technical analysis and troubleshooting on Linux-based environments (RedHat).
• Develop and maintain scripts and automation using Bash and Python to support operations, monitoring and reporting.
• Manage and analyse data flows and integrations using GraphQL and Elasticsearch.
• Act as the primary operational focal point for external vendors and partners.
• Lead and coordinate operational and incident review meetings with vendors, demonstrating an assertive and structured approach.
• Monitor and enforce SLA compliance, following up on deviations and corrective actions.
• Investigate and resolve billing and reporting incidents, working closely with internal teams and external providers.
• Produce operational documentation, incident reports and service performance summaries.
• Contribute to continuous improvement initiatives across operational processes and tooling.

• Proven experience in an Operations, Platform Operations or Technical Analyst role, preferably in telecommunications or M2M/IoT environments.
• Strong hands-on experience with Linux (RedHat) in production environments.
• Practical scripting experience using Bash and Python.
• Experience working with GraphQL APIs and Elasticsearch for flow management, querying and analysis.
• Demonstrated ability to manage and coordinate external vendors and service providers.
• Experience leading meetings with external partners in an assertive and results-driven manner.
• Solid understanding of SLAs, service monitoring and incident management.
• Experience diagnosing billing and reporting issues in complex system landscapes.
• Ability to understand and operate within multi-system, highly integrated environments.
• Strong communication skills in English, both written and spoken.
• Comfortable working in international and cross-functional teams.

The Devoteam Group works for equal opportunities, promoting its employees based on merit and actively fights against all forms of discrimination. We are convinced that diversity contributes to the creativity, dynamism and excellence of our organization. All of our vacancies are open to people with disabilities.