Monitoring & Automation Lead

Founded in 1999 in Vienna, the Qualysoft Group is a manufacturer-independent IT consulting and services company, which successfully provides support for its international customers with the aim of boosting their competitiveness and economic efficiency through innovative IT solutions.

Its focus is on financial services providers, telecommunications companies, the automotive industry and energy service providers. Over 400 employees in 6 subsidiaries work together to ensure state of the art solutions for our clients.

We are looking for new colleagues in Qualysoft teams for diverse projects providing continuous learning opportunities. Our common goal is to provide honesty, development and a stable background while getting to know the latest technologies. We are waiting for your application for the position below!

The Monitoring & Automation area is responsible for ensuring continuous visibility, reliability, and optimisation of IT infrastructure and applications. This function provides real-time insight into system health, performance, and security through enterprise monitoring platforms such as LogicMonitor and Dynatrace. Automation plays a critical role in streamlining operational processes, reducing manual effort, and enabling faster and more consistent incident response. The area supports proactive maintenance, capacity planning, and alignment of IT operations with business objectives, including the setup and management of Application Performance Monitoring (APM) capabilities.

Responsibilities: :
• Lead the deployment, configuration, and optimization of monitoring tools such as LogicMonitor and Dynatrace
• Develop and maintain automation scripts and workflows to streamline routine IT operations
• Ensure real-time visibility into the health, performance, and security of IT systems and applications
• Drive proactive maintenance and capacity planning initiatives based on monitoring insights
• Integrate monitoring and automation platforms with incident management and reporting systems
• Oversee alerting strategies, reporting processes, and escalation workflows
• Ensure compliance with organizational policies, standards, and regulatory requirements
• Lead troubleshooting and incident response for monitoring and automation-related issues
• Maintain comprehensive documentation of monitoring architectures, configurations, and automation procedures
• Mentor and guide L2 Support Analysts, promoting technical development and knowledge sharing
• Collaborate with infrastructure, application, and security teams to ensure full monitoring coverage across both Infrastructure Monitoring and Application Performance Monitoring areas
• Conduct regular reviews of monitoring data, alerts, and automation effectiveness
• Lead continuous improvement initiatives to enhance monitoring accuracy and automation efficiency
• Participate in governance, reporting, and service review meetings
• Ensure alignment with SLA requirements and service performance targets
• Support audit and compliance activities related to monitoring and automation
• Lead remediation efforts in response to audit findings
• Stay up to date with emerging monitoring and automation technologies and best practices
• Manage vendor relationships and coordinate with third-party tool providers
• Drive the adoption of automation to reduce manual intervention and improve operational efficiency

Requirements::
• Expertise in enterprise monitoring tools such as LogicMonitor and Dynatrace
• Strong experience in monitoring coverage modelling and KPI dashboard creation
• Knowledge of both Infrastructure Monitoring and Application Performance Monitoring practices
• Skills in alert threshold tuning, event enrichment, and noise reduction
• Proficiency in automation and scripting using PowerShell, Bash, or Python
• Experience in managing monitoring platform pipelines, upgrades, and rollback procedures
• Ability to integrate monitoring platforms with ITSM, SIEM, and escalation processes
• Experience in capacity planning and service level objective (SLO) reporting
• Knowledge of synthetic monitoring and disaster recovery validation
• Understanding of observability standards for new services and environments
• Experience in creating and maintaining knowledge bases, alert playbooks, and tuning documentation
• Strong analytical and problem-solving capabilities
• Ability to mentor and develop L2 analysts in monitoring and automation topics
• Excellent communication and collaboration skills
• Ability to work in a fast-paced, mission-critical operational environment

Why we think you will love working here:

With us you count as a person, our doors are always open.
We live the Qualysoft Team Spirit and stand for transparency!

Fresh wind and new ideas are welcome, because standstill is a foreign word at Qualysoft.