Merchant Opening Supervisor

Our mission

We're making Africa the first cashless continent.

In 2017, over half the population in Sub-Saharan Africa had no bank account. That's for good reason—the fees are too high, the closest branch can be miles away, and nobody takes cards. Without access to financial institutions, people are forced to keep their savings under the mattress. Small business owners rely on lenders who charge extortionate rates. Parents spend hours waiting in line to pay school fees in cash.

We're solving this by building financial services that just work: no account fees, instantly available, and accepted everywhere. In places where electricity, water and roads don't always work, you can still send money with Wave. In 2017, we launched a mobile app in Senegal for cash deposit, withdrawal, and peer-to-peer and business payments. Now, we have millions of users across 9 countries and are growing fast.

Our goal is to make Africa the first cashless continent and that's where you come in...

How you'll help us achieve it

Expanding our merchant network and caring for our existing businesses are very important to us. Therefore, we are looking for a Merchant Opening Supervisor passionate about driving business growth and enhancing merchant satisfaction. Reporting to the Merchant Opening Territory Lead, you will oversee the deployment of merchant products and effectively lead a merchant opening team within a specified zone. Your day-to-day activities will involve detailed planning, rigorous coordination, and the implementation of best practices in merchant onboarding and support.

In this role, you'll;

• Supervise a team of field-based merchant openers.

• Support the merchant strategy in specific locations within Côte d’Ivoire and ensure activities align with quarterly objectives to drive operational growth.

• Train, manage, and assist merchants' openers on a daily basis.

• Follow up on individual performances and assist in preparing team reports.

• Assist with the onboarding of specific big partners.

• Follow up on all the inbounds from the support team in a specific location.

• Provide feedback from existing merchants or prospects about their needs, problems, or technical issues encountered with the merchant product in the field.

• Support and provide feedback from daily openings and BTL activities in specific locations.

Key Details

• Location: Abidjan; you may be relocated to other cities based on business needs.

• Work authorization in Côte d’Ivoire.

• This is a permanent position.

• Our salaries are competitive and calculated using a transparent formula.

• We offer generous health insurance for yourself and your dependents.

• We support working parents - we offer 26 weeks of parental leave for mothers and 4 weeks for fathers, in addition to subsidized child care when they return to work.

• Airtime reimbursement.

• Free food and a beautiful office space.

Requirements

• Fluent in French, with proficiency in English.

• Previous experience in merchant payment and the management of field-based promoters.

• Proficiency with computers and Android phones.

• Proficiency with MS Excel.

• Previous experience in stock management.

You might be a good fit if you

• Demonstrate tenacity and a willingness to go the distance to get something done.

• Are comfortable defaulting to over-communication and overreaching when it comes to coordination.

• Pay attention to details.

• Are client-oriented and have strong interpersonal skills.

• Are a diplomatic speaker.

• Enjoy teamwork, but also know how to work well independently.

Our team

• We have a rapidly growing in-country team in Senegal, Côte d'Ivoire, Mali, Burkina Faso, The Gambia, Uganda, Niger, Sierra Leone, and Cameroon plus remote team members spread across the world.

• We're deeply passionate about our mission of bringing radically affordable financial services to the people who need them most.

• We foster autonomy for our employees. You'll own your projects at every stage, from understanding the problem to monitoring your solution in production.

• We raised the largest Series A in Africa in 2021. Our world-class investors, include Founders Fund, Sequoia Heritage, Stripe, Ribbit Capital, Y Combinator, and Partech Africa.

• We are on Y Combinator's top companies by revenue.

How to apply

Fill out the form below, and upload a resume in English and a cover letter describing your interest in Wave and the role.

We review applications frequently and recommend that you apply to the role that most closely aligns with your skills, experience and career goals.

Wave is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.