Manager, Technology Operations

Permanent, Full-Time
Starting date: July 2026

Mulgrave School is seeking a Manager, Technology Operations to lead the systems, infrastructure, and operational practices that keep our learning environment secure, resilient, and always-on.

This is an exciting opportunity for a hands-on technology leader who thrives in dynamic environments and enjoys building reliable systems that support innovative teaching and learning. As a key member of the Learning & Technology Services (LTS) team, you will oversee daily technology operations while strengthening cybersecurity, business continuity, and incident readiness across the school.

You will lead the operational backbone of a modern educational technology ecosystem, supporting cloud services, networks, endpoints, classroom technology, and a large-scale 1:1 Apple laptop program used by students and staff every day.

The Opportunity

The Manager, Technology Operations provides operational leadership for Mulgrave’s technology environment, ensuring systems are secure, reliable, and responsive to the needs of a vibrant school community.

Reporting to the Director of Information and Learning Technology, you will:

Lead the day-to-day operation of the school’s technology infrastructure and services

Guide a skilled support team and manage vendor-delivered services

Strengthen cybersecurity operations and incident readiness

Ensure strong service management practices, documentation, and operational governance

Provide critical operational insights as a member of the Technology Governance Committee

Key Responsibilities:

This role combines hands-on technical leadership, strategic operations management, and team development in a fast-paced and collaborative environment

Lead daily technology operations across infrastructure, cloud services, endpoints, and campus systems to ensure secure, reliable service delivery.

Supervise and develop LTS support staff while fostering a culture of service excellence, accountability, and continuous improvement.

Manage the full lifecycle of the school’s 1:1 Apple laptop program, including deployment, inventory, refresh, and retirement.

Oversee cybersecurity operations, including monitoring, incident response, vulnerability management, and security awareness.

Maintain business continuity and disaster recovery capabilities, including tested backup, recovery, and failover processes.

Provide operational leadership during critical outages, security incidents, and major school events.

Manage relationships with technology vendors and service providers while supporting operational budgeting and governance.

Maintain documentation, monitor service performance and infrastructure health, and drive continuous improvement using automation and AI.

Ensure secure, well-governed cloud configurations and reliable infrastructure monitoring, performance, and capacity management.

Required Qualifications

Legally entitled to work in Canada

Post-secondary education in Information Technology, Information Systems, Cybersecurity, or an equivalent combination of education and experience

Minimum 5 years of experience in technology operations, infrastructure, or systems leadership roles

Experience leading support or technical teams and building team capacity

Demonstrated experience applying cybersecurity frameworks (e.g., CIS Controls, SOC 2, NIST CSF) to guide risk-based decision-making

Experience participating in or leading cybersecurity incident response

Strong hands-on experience with enterprise networks, identity systems, endpoint management, and backup/recovery infrastructure

Experience developing and executing disaster recovery plans, including backup infrastructure management (e.g., Veeam), RPO/RTO definition, and restoration testing

Experience operating within structured IT service management environments (ITIL-informed practices)

Ability to communicate effectively with both technical and non-technical stakeholders

Ability to work on campus, full-time

Preferred Experience and Qualities

Experience in a K–12, independent school, or higher education environment

Experience administering Google Workspace and Microsoft 365, including user lifecycle, security, and access control

Experience with MDM platforms, particularly Mosyle and Intune

Experience managing UniFi network infrastructure (switching, wireless, monitoring)

Familiarity with RADIUS/SCIM network authentication systems such as Foxpass

Experience with PaperCut print management and access control

Experience supporting Apple and Windows endpoints

Formal cybersecurity training or certifications

Experience managing large-scale 1:1 device programs

Experience conducting vendor security reviews or third-party risk assessments

Experience using AI tools to improve operational efficiency and decision-making

Why Join Mulgrave?

At Mulgrave School, technology is integral to delivering exceptional learning experiences. You’ll join a collaborative and forward-thinking team dedicated to building secure, reliable systems that empower educators and students.

Join our Community

We are committed to fostering an inclusive and equitable workplace. We warmly welcome applications from Indigenous peoples, Black communities, racialised persons, persons with disabilities, members of the 2SLGBTQIA+ community, newcomers, and individuals from other equity-deserving groups.

Compensation & Benefits

We provide a comprehensive and competitive benefits package designed to support your well-being and professional growth. Our offerings for permanent employees include extended health coverage with dental and vision benefits, an annual 8% RRSP contribution (no matching required) and financial support for continuing education to foster your professional development. You’ll also have access to both short and long-term disability insurance, as well as mental wellness resources, including Employee Assistance Programs (EAP). Stay active and healthy with access to our fitness center, personal trainer, and group classes. We also encourage team building through numerous social events held throughout the year. Additionally, enjoy chair massages and other exclusive perks, along with paid leave for sick days, a personal day, and a volunteer day.

The salary range for this position is $110,000 to $125,000.

The final salary offer will be determined based on the candidate's qualifications and relevant experience in accordance with BC labour laws and company policies.

How to Apply: Resumes and cover letters should be submitted through Mulgrave Careers by March 31, 2026. Visit our website to learn more about Mulgrave and to view the full job description. There is no public transportation to the School. Applicants must provide their own transportation.  

This posting will remain open until the position is filled. We appreciate the interest of all applicants and encourage qualified applicants to apply as soon as possible, as applications will be reviewed as they arrive.  

We can’t wait to meet you!