Manager Site Reliability Engineering

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Manager Site Reliability Engineering

Manager, BizOps
Who is Mastercard?
At Mastercard technology, we work to connect and power an inclusive, digital economy that benefits everyone, everywhere, by making transactions safe, simple, smart, and accessible. Using secure data and networks, partnerships, and passion, our innovations and solutions help individuals, financial institutions, governments, and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team – one that makes better decisions, drives innovation, and delivers better business results.

About the Role
The Business Operations (Biz Ops) team is seeking a Business Operations Site Reliability Engineer (SRE) team Manager . The role of Business Operations Organization is to be the production readiness steward for Mastercard products. As a Business Operations SRE, we are responsible for ensuring that our platform is stable and healthy. We break down barriers to run our products by fostering developer run ownership and empowering developers to build resilient products. We support our developers during the application build phase in software run principals that includes operational design, automation, capacity planning, monitoring that leads to fault-tolerant, scalable products. We see the big picture and help create and enforce operations standards while facilitating an agile and learning culture.
We support daily operations with a hyper focus on triage, root cause by understanding the business impact of our products and subsequently performing blameless post-mortems. The goal of every Business Operations team is to engage early in the development lifecycle to be more proactive and upfront in the development process, and to proactively manage production and change activities to maximize customer experience and increase the overall value of supported applications. Business Operations teams also focus on risk management by tying all our activities together with an overarching responsibility for compliance and risk mitigation across all our environments. Ultimately, the role of Business Operations is to align Product and Customer Focused priorities with Operational needs by providing continuous feedback throughout the lifecycle.

Responsibilities
• Assist the local team to ensure a particular project is completed to enhance the platform quality.
• Ensures platform procedures are well documented.
• Engage in and improve the whole lifecycle of services—from inception and design, through deployment, operation, and refinement.
• Analyze ITSM activities of the platform and provide feedback loop to development teams on operational gaps or resiliency concerns
• Support services before they go live through activities such as system design consulting, capacity planning and launch reviews.
• Maintain services once they are live by measuring and monitoring availability, latency, and overall system health.
• Practice sustainable incident response and blameless postmortems.
• Assurance of high availability for administered systems on the defined level
• Work with a global team spread across tech hubs in multiple geographies and time zones
• We support many different stakeholders. Experience in dealing with difficult situations and making decisions with a sense of urgency is needed.
• Interest in designing, analyzing and troubleshooting, high available and large-scale distributed systems.
• We need team members with an appetite for change and pushing the boundaries of what can be done with automation. Experience in working across development, operations, and product teams to prioritize needs and to build relationships.
• Support daily operations with a hyper focus on triage and then root cause by understanding the business implications of our products.
• Shift left to be more proactive and upfront in the development process
• Proactively manage production and change activities to maximize customer experience, and increase the overall value of supported applications
• Streamlining and standardizing traditional application specific support activities
Centralizing points of interaction for both internal and external partners by communicating effectively with all key stakeholders
• Align Product and Customer Focused priorities with Operational needs
• Automation of BAU tasks
All About You
• BS degree in Computer Science or related technical field (e.g., physics or mathematics), or equivalent practical experience.
• Smooth English language
• Strong Analytical skills
• Experience in the financial industry
• Systematic problem-solving approach coupled with communication skills and a sense of ownership and drive.
• Unix / PERL / BASH advanced
• SQL PL/SQL advanced (querying and administration)
• Understanding of File Transfer technologies and batch applications
• Ability to interact with customers, project teams, suppliers and asking effective, forward thinking questions
• Strong desire to learn with a team of professionals
• Self-motivated and highly collaborative
• Comfortable working in a dynamic and fast-paced environment
Nice to have:
• ITIL foundation
• Experience with algorithms, data structures, scripting, pipeline management, and software design.
• Experience in one or more of the following: C, C++, Java, Python, Go, Perl, or Ruby
• CI/CD fundamentals
• Familiar with monitoring tools, i.e. Splunk, Zabbix
• Interest in designing, analyzing, and troubleshooting large-scale distributed systems.
• Experience in industry standard CI/CD tools like Git/BitBucket, Jenkins, Maven, Artifactory, and Chef.
• Experience in Way4 and or other OpenWay applications.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard’s security policies and practices;

• Ensure the confidentiality and integrity of the information being accessed;

• Report any suspected information security violation or breach, and

• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.