Manager of Technical Support

HackerRank helps thousands of companies like OpenAI, NVIDIA, Mercedes and Amazon hire developers based on their skills vs. pedigree, and also nurtures a community of millions of developers to upskill themselves to become next-gen developers.

The people at HackerRank care deeply about their work and have an extremely intense work ethic. In many companies, speed & quality is a tradeoff. At HackerRank, it’s not -- we expect you to ship in about half the time that most competent people think is possible while maintaining a standard of quality you’d proudly sign your name on. The only way to make this happen is if you truly love your craft and are deeply committed to growth.

About the role

The technical support engineering team at HackerRank sits at the heart of our enterprise and full-service customer experience, helping customers hire and upskill developers at scale. As a manager for APAC, you’ll lead an L2/L3 team that makes this possible, delivering seamless integrations, smarter workflows, and faster resolutions.

This role is equal parts strategic and hands-on. You’ll shape how we support our customers by unlocking efficiency through automation, AI, and self-serve systems, scaling impact as part of a lean, high-performing team while empowering technical talent to thrive.

What you’ll do

• Lead a high-performing team of Technical Support and Solutions Engineers across APAC - driving ownership, technical depth, and accountability.

• Partner with Product, Engineering, and GTM leaders to close feedback loops and improve customer outcomes.

• Identify systemic issues and deliver solutions through automation and process design.

• Raise the bar for performance, coaching, and customer experience across every touchpoint.

Who you are

• A seasoned people leader with 8+ years of professional experience, including 4+ years managing technical support or solutions engineering teams across at least 2 SaaS companies.

• Strong operator who challenges the status quo and drives strategic change across peer orgs.

• Skilled communicator who simplifies complex technical issues for any audience.

• Hands-on familiarity with APIs, authentication (SSO/SAML), and debugging web applications.

• Passionate about building systems and scalable support through data, automation, and people development.

• Strategic thinker with a strong technical background and builder’s mindset, passionate about automation, data-driven decisions, and scalable support models.

Even better if you have

• Experience with HR tech, ATS systems, or developer productivity tools.

• Proven success implementing AI or automation in support workflows.

• Background in global or 24x7 support operations.

You will thrive in this role if

• You take pride in shaping not only your team but also how peer orgs evolve around you.

• You’re motivated by scaling through systems, automation, and process innovation.

• You have a record of turning ambiguity into action and consistently delivering at scale.

• You hold high standards for yourself and others, and know how to elevate team performance to meet them.

Want to learn more about HackerRank? Check out HackerRank.com to explore our products, solutions and resources, and dive into our story and mission here.

HackerRank is a proud equal employment opportunity and affirmative action employer. We provide equal opportunity to everyone for employment based on individual performance and qualification. We never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines.

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Notice to prospective HackerRank job applicants:

• Our Recruiters use @hackerrank.com email addresses.

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