Manager - LCH SRE Transformation

We are looking for a Manager - Site Reliability Engineering to supplement and strengthen the Production Management leadership team of LCH LTD. This role demands an initiative-taking and hands-on leader with deep technical expertise and strong strategic thinking. You will be responsible for ensuring stability, resilience, and performance of our production systems while driving continuous improvement and SRE best practices across the platform.

Key Responsibilities

1. SRE Transformation Leadership

• Lead enterprise‑wide adoption of SRE principles (SLIs, SLOs, Error Budgets) within offshore and globally distributed teams.
• Drive the transition from reactive, ticket support to proactive reliability engineering.
• Embed reliability governance across IBSs & non-IBSs.

2. Offshore Operational Leadership

• Provide senior offshore leadership for 24x7* production services, acting as a reliability authority for supported platforms.
• Partner closely with onshore Production Management and SRE leadership.
• Ensure offshore delivery consistently meets availability, resilience, and regulatory expectations.

3. Operational Transformation (On‑Prem to Cloud)

• Lead operational transformation activities aligned to on‑prem to cloud migration initiatives.
• Define and implement cloud reliability and operability guardrails (AWS preferred).
• Ensure offshore teams are cloud‑operationally ready and scalable.

4. Toil Reduction & Automation Strategy

• Identify, quantify, and prioritise operational toil across offshore services.
• Be responsible for an automation‑first strategy to eliminate repetitive manual work.
• Drive engineering‑led automation using scripting, orchestration, and infrastructure‑as‑code approaches.

5. Reliability & Resilience Engineering

• Improve service resilience through availability engineering, capacityplanning, and failure preparedness.
• Lead reliability reviews for business‑critical Tier‑1 services.
• Champion proactive resilience testing and failure‑mode analysis.

6. Incident & Problem Management

• Act as senior Incident Commander / critical issue authority for major production incidents.
• Establish and maintain robust Incident and Problem Management frameworks aligned to SRE practices.
• Drive RCA quality, learning outcomes, and sustained repeat‑incident reduction.

7. Change & Production Readiness

• Improve Change Management effectiveness, reducing change failure rate.
• Embed production readiness and operability checks into delivery pipelines.
• Partner with engineering teams to improve deployment safety and predictability.

8. Observability & Monitoring

• Drive observability maturity across offshore‑supported services:• Metrics, logs, traces
• Golden Signals

• Standardise monitoring, alerting, and signal‑based operations.

9. Technical Debt & Simplification

• Prioritise service simplification and technical debt reduction initiatives.
• Maintain transparency into operational risk caused by technical debt.
• Drive thematic remediation across application and infrastructure layers.

10. People, Culture & Capability

• Build and develop high‑performing offshore SRE talent.
• Promote a culture of ownership, blameless post‑incident learning, and continuous improvement.
• Mentor senior engineers and leads within the offshore organisation.

EDUCATION

• Degree educated or equivalent work experience

REQUIRED EXPERIENCE

Essential

• Must have 18+ years’ experience in Technology Operations, Site Reliability Engineering, or Production Engineering within large‑scale, complex environments.
• Proven experience leading offshore or globally distributed production teams.
• Demonstrated success implementing SRE practices at scale (SLIs, SLOs, Error Budgets).
• Strong track record transforming traditional ITIL‑based support models into SRE operating models.
• Deep expertise in Incident, Problem, and Change Management, including major incident leadership.
• Proven ability to reduce operational toil through automation and engineering‑led solutions.
• Hands‑on experience supporting services through on‑prem to cloud migration.
• Strong customer management skills across onshore, offshore, and senior engineering leadership.

Desirable

• Experience working in financial services or other highly regulated industries.
• Familiarity with enterprise‑scale observability platforms (e.g. Datadog, Splunk, Prometheus).
• Experience supporting critical, 24x7 production systems.

Additional skills and experience

• 18+ years in Production Support / SRE roles with at least 7 years in a leadership capacity.
• Deep technical expertise in Oracle database - fixing, scalability, performance tuning and optimization.
• Demonstrated experience implementing SRE frameworks – including SLOs, SLIs, incident management, and chaos engineering.
• Experience leading teams supporting systems deployed across mixed infrastructure (Cloud and On-Premises, AWS preferred)
• Consistent track record of delivering automation at scale, reducing toil, and eliminating manual operational tasks.
• Excellent communication and customer management skills, particularly under pressure.
• Expertise in automation (Python, Shell, PowerShell etc.)
• Experience working with both Windows and Unix operating systems
• Experience managing toil, defining and reducing it via automation.
• Strong understanding of organisational change, risk posture, and production readiness.
• Very strong understanding of and experience in Incident Management and Problem Management process
• Proven track record of understanding and working within very complex infrastructure landscape
• Experience in implementation of Chaos Engineering principles and activities
• Great working knowledge of Disaster Recovery processes and procedures in the industry with strong focus on High Availability, Critical systems
• Ability to break down complex technical issues into easy to digest format

Benefits

We are looking for intellectually curious people, passionate about the bigger picture of how technology industry is evolving, ready to ask difficult questions and deal with complicated scenarios! If you are creative and a problem solver, this is the place to be as will be supporting you to fast-forward your career!

We enhance each employee’s potential through personal development through a wide range of learning tools both formal and informal.

LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth.

Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership, Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions.

Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce. You will be part of a collaborative and creative culture where we encourage new ideas and are committed to sustainability across our global business. You will experience the critical role we have in helping to re-engineer the financial ecosystem to support and drive sustainable economic growth. Together, we are aiming to achieve this growth by accelerating the just transition to net zero, enabling growth of the green economy and creating inclusive economic opportunity.

LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.

We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone’s race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs.

Proud to share LSEG in the India is Great Place to Work certified (Jun ’25 – Jun ’26).

Learn more about life and purpose of our company directly from India colleagues’ video: Bengaluru, India | Where We Work | LSEG

Career Stage:

Manager

London Stock Exchange Group (LSEG) Information:

Join us and be part of a team that values innovation, quality, and continuous improvement. If you're ready to take your career to the next level and make a significant impact, we'd love to hear from you.

LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth.

Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership, Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions.

Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce.

We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone’s race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs.

You will be part of a collaborative and creative culture where we encourage new ideas. We are committed to sustainability across our global business and we are proud to partner with our customers to help them meet their sustainability objectives. Our charity, the LSEG Foundation provides charitable grants to community groups that help people access economic opportunities and build a secure future with financial independence. Colleagues can get involved through fundraising and volunteering.

LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.

Please take a moment to read this privacy notice carefully, as it describes what personal information London Stock Exchange Group (LSEG) (we) may hold about you, what it’s used for, and how it’s obtained, your rights and how to contact us as a data subject.

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