Manager, Billing

We are a global team of innovators and pioneers dedicated to shaping the future of observability. At New Relic, we build an intelligent platform that empowers companies to thrive in an AI-first world by giving them unparalleled insight into their complex systems. As we continue to expand our global footprint, we're looking for passionate people to join our mission. If you're ready to help the world's best companies optimize their digital applications, we invite you to explore a career with us!

Your Opportunity:

New Relic is seeking a high-energy, detail-oriented Billing Manager to lead our global billing operations. As we continue to scale our consumption-based pricing model, you will be the architect of our "order-to-cash" efficiency. You are ensuring that our customers’ usage data translates into accurate, transparent, and timely invoices. You will be responsible for transforming the billing function from manual processing to an automated, "doer-reviewer" controlled environment. Your goal is to eliminate revenue leakage by standardizing credit lifecycles and global playbooks.

What You’ll Do:

• Lead the Charge: Oversee the daily operations of the global billing team, ensuring all monthly, quarterly, and annual billing cycles are completed with 100% accuracy.

• Consumption Model Mastery: Manage the complexities of New Relic’s usage-based billing, ensuring data integrity between our product telemetry and our financial systems.

• Process Optimization: Identify bottlenecks in the billing workflow and implement automated solutions to reduce manual touches.

• Cross-Functional Partnership: Act as the bridge between Sales, Legal, and Customer Success to resolve complex contract billing setups and disputes.

• Compliance & Audit: Maintain internal controls for the billing process and support external audit requests.

• System Ownership: Partner with Business Applications teams to enhance and troubleshoot our billing tech stack (e.g., Billing Platform, NetSuite, Salesforce).

• Credit Lifecycle Management: Establish a unified credit process with clear accountability across AE’s, Collections, and Deal Desk to reduce operational friction.

• Global Standardization: Own the Global Billing Process Playbook, ensuring all processes—from standard invoicing to complex amendments—are documented and optimized.

• RPA & Automation Enthusiast: You have hands-on experience identifying manual reconciliation workflows and partnering with technical teams to deploy RPA (Robotic Process Automation) solutions.
Fast Closer: You thrive in a high-pressure month-end environment and have a proven track record of helping teams reduce the financial close cycle.

Your Qualifications:

• Experience: 8+ years in Billing or Revenue Operations, with at least 3 years in a leadership/management role within a SaaS environment.

• The "SaaS" Factor: Deep understanding of SaaS, consumption-based billing, and deferred revenue concepts.

• Tech Stack Savvy: High proficiency with Billing Platform (or similar billing engines like Zuora), Salesforce, and NetSuite.

• Analytical Mindset: Advanced Excel skills are a must. You should be comfortable pivoting large datasets to find the "needle in the haystack" billing error.

• Communication: Ability to explain complex billing logic to a non-technical Sales Rep or a frustrated customer with empathy and clarity.

• Education: Bachelor’s degree in accounting, Finance, or a related field.

Bonus Points If...

• You have experience transitioning a company from fixed-subscription to consumption-based billing.

• You have a "process-first" mentality—you'd rather spend two hours automating a task than ten minutes doing it manually every month.

• You’ve worked in a high-volume environment (10k+ invoices monthly).

Please note that visa sponsorship is not available for this position.

#LI-TP1

Fostering a diverse, welcoming and inclusive environment is important to us. We work hard to make everyone feel comfortable bringing their best, most authentic selves to work every day. We celebrate our talented Relics’ different backgrounds and abilities, and recognize the different paths they took to reach us – including nontraditional ones. Their experiences and perspectives inspire us to make our products and company the best they can be. We’re looking for people who feel connected to our mission and values, not just candidates who check off all the boxes.

If you require a reasonable accommodation to complete any part of the application or recruiting process, please reach out to [email protected].

We believe in empowering all Relics to achieve professional and business success through a flexible workforce model. This model allows us to work in a variety of workplaces that best support our success, including fully office-based, fully remote, or hybrid.

Our hiring process

In compliance with applicable law, all persons hired will be required to verify identity and eligibility to work and to complete employment eligibility verification. Note: Our stewardship of the data of thousands of customers means that a criminal background check is required to join New Relic.

We will consider qualified applicants with arrest and conviction records based on individual circumstances and in accordance with applicable law including, but not limited to, the San Francisco Fair Chance Ordinance.

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New Relic develops and distributes encryption software and technology that complies with U.S. export controls and licensing requirements. Certain New Relic roles require candidates to pass an export compliance assessment as a condition of employment in any global location. If relevant, we will provide more information later in the application process.

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