Lending Manager (Back End)

Knock is redefining the home buying and selling experience, and we’re only getting started! We’re a passionate team of industry experts who knew there had to be a better, simpler way for people to navigate the journey between homes. That people-first mindset is core to how we operate, and why Knock has been honored as one of Inc.’s Best Workplaces six times in the past seven years.

We bring that mindset into the work we do every day. The Knock Bridge Loan™ empowers homebuyers to ‘buy before they sell’, by unlocking the equity in their current home, giving them greater convenience, certainty, and competitiveness.

Founded in 2015, Knock has grown into a trusted partner for thousands of homebuyers and a network of 60,000+ loan officers and agents across the country. Backed by top investors like Foundry Group, Trinity Capital, and the National Association of Realtors, we’ve built a reputation for innovation and trust, earning 900+ five-star Zillow and Trustpilot reviews and an A+ BBB rating.

Join our growing team and help shape the future of homebuying! To learn more, visit Knock.com

Lending Manager (Back End)

We are seeking an experienced mortgage loan manager with a passion for building teams, creating efficiencies, and leveraging technology and the vision to make it happen. You are agile, open minded, approachable, knowledgeable, and willing to roll your sleeves up and get the job done.

• As a Lending Manager (Back End) you will manage, lead, and scale the team of Closer/ Funders, communicating weekly, monthly, quarterly, and yearly team and company goals, ensuring expectations of the team are met and exceeded. You will also co-manage the Loan Assistant team for post-closing, recordation and file audits only.

• You will innovate new and better ways to do things in order to meet company KPI’s

• Proactively manage the mortgage closing pipeline, providing coaching and feedback to the closing team.

• Proactively manage and scale final document services with internal employees

• Maintain accountability for performance of individuals on the team by documenting discussions in Bamboo/15Five as well as instilling responsibility to perform at a high level.

• Cultivate a culture of camaraderie and teamwork through team meetings as well as individual 1:1 check-ins.

• Load balance as necessary in order to meet company SLA’s

• Act as a resource to the team for escalations, questions, and exceptions

• Work closely with the Sales, Loan Assistants and Bridge Loan Specialist teams to provide timely and accurate service to all

• Work closely with the Lending Manager (Front End) to ensure files transition to closing from processing/underwriting seamlessly and all departments are communicating effectively. You will further work with the Lending Manager (Front End) as you co-manage the Loan Assistants when they are working in a post-closing capacity for file audits after closing.

• Assist the Head of Lending, Director of Lending Operations and Lending Manager (Front End) with identifying gaps in process and policy within the closing and post-closing functions. Once gaps are identified, write process, procedure and policy changes for review, training and implementation. Follow up to ensure new processes/policies/procedures are adopted and functioning.

• Continually learn, grow, and expand your knowledge, while also supporting others learning experiences; act as a mentor and be a resource for others inside and outside of your team

• Establish best practices to ensure the team function is running efficiently by identifying and executing changes to the process flow as needed

• Take on ad-hoc projects as they arise & always be willing to support your team where they need you

Qualifications - You’ll Bring:

• Experience in managing mortgage loan closing and funding department

• Experience leading and coaching a team and aiding in the success of that team

• You’ve communicated and partnered with customers in a remote environment.

• Knowledge of Conventional mortgage products and Fannie Mae/Freddie Mac policies and guidelines; Regulatory Mortgage Compliance, state, federal, local government, private investors and insurers.

• You are someone who is obsessed with providing amazing customer service; you go above and beyond and strive to ‘wow’ the customer, always.

• Attention to detail is your middle name: You triple-check your work, have a fine-eye for small details, and ensure that the work you do is consistently accurate.

• Belief in creating diverse, equitable, and inclusive practices and programs that will further Knock’s commitment to making an impact, learning, putting people first, being open, and courageous

• Have proven success working 100% remote in prior positions & are experienced working with a distributed, national team

• Education: High school or equivalent experience

• A minimum of 10 years of relevant experience, with 5 years being in a leadership role

• We encourage you to apply even if you don’t have every listed requirement

Physical Requirements:

• Set up and constantly operate a computer

• Communicate and exchange accurate information to others via telephone or internet video applications

The candidate must be able to perform the essential functions of the job, with or without reasonable accommodation.

Compensation and Benefits:

Our Compensation Philosophy: As a fully remote (U.S.-based) workforce, our goal is to ensure that all Knockstars are fairly compensated. Please note that the salary range information that follows is a good faith estimate for this position provided pursuant to the Colorado Equal Pay for Equal Work Act for Colorado applicants. The salary range estimate for this position is: $88,100-$96,100 + incentive plan (bonus) USD.

This job posting will expire June 1, 2026.

💼 Offer & Employment Terms

The actual offer, reflecting the total compensation package & benefits, will be at the company’s sole discretion, and determined by factors including but not limited to years of experience, job level, geographic location, and other relevant business considerations. The company also reserves the right to amend or modify this job description, employee perks, and benefits at any time. Employees eligible for bonus and/or commission will be provided details in the offer letter.

❓Why Knock

💡 Purpose-Driven Work: Your contributions will improve the homeownership journey for thousands of individuals and families.
🏡 Remote-First Flexibility: Work from anywhere in the U.S. with a flexible, people-first approach.
💙 Innovative Culture: Collaborate with curious, talented colleagues in a supportive, growth-oriented environment. To learn more about the culture at Knock, view our POPSICLE values.
🌎 Commitment to Inclusion: We are dedicated to creating diverse teams and an inclusive, respectful culture where everyone belongs.

🎉 Enjoying Life & Making an Impact

🪴 Since our founding in 2015, Knock has and continues to offer a 100% remote work culture
🏥 Top tier medical, dental, & vision benefits for full time employees starting on the first day of employment
🧘 Flexible Paid Time Off for full time employees
👶 Paid parental leave for all full time employees:
- 12 weeks paid parental leave for the birthing parent
- 6 weeks paid parental leave for the non-birthing parent
🎓 One thousand annually for professional development
🛡️ Life, AD&D and Disability insurance for full time employees
💰 401K (noncontributory by Knock) for all employees
💪 $75 monthly allowance for health & wellness
🏢 Up to $400 monthly for a co-working space for eligible employees
📶 $100 monthly allowance for home internet, mobile phone or other communication devices
🤝 $2,500 referral bonus for eligible employees

⚖️ Equal Opportunity Employer

Knock provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, gender, gender identity, gender expression, national origin, ancestry, age, physical or medical disability, medical condition, marital status, sexual orientation, genetic information, military and/or veteran status, or any other basis prohibited by applicable US federal, state, or local laws.

🛑 Internal Applicants

If you are a current employee, do not apply here - please navigate to our Internal Job Board in Greenhouse to apply to our open roles.

🌎 Remote Culture & Company Mission

We are proud to be a remote, distributed company with employees across 17 states and counting. This is an amazing opportunity to be an integral part of building a multi-billion dollar consumer brand in an industry that is long overdue for a new way of doing things. You will be working with a passionate team that is disrupting the status quo.

Knock, and its subsidiaries, are committed to creating a diverse, inclusive, and equitable environment and are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity, gender expression, national origin, ancestry, age, physical or medical disability, medical condition, marital status, sexual orientation, genetic information, military and/or veteran status, or any other basis prohibited by applicable US federal, state, or local laws.

📬 Recruiter Policy

Please no recruitment firm or agency inquiries — you will not receive a reply from us.

📎 Application Tip

PDF is our preferred format for resumes and any other attachments. Thank you!

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