Lead Software Engineer - Test (AI Platform)

Organizations everywhere struggle under the crushing costs and complexities of “solutions” that promise to simplify their lives. To create a better experience for their customers and employees. To help them grow. Software is a choice that can make or break a business. Create better or worse experiences. Propel or throttle growth. Business software has become a blocker instead of ways to get work done.

There’s another option. Freshworks. With a fresh vision for how the world works.

At Freshworks, we build uncomplicated service software that delivers exceptional customer and employee experiences. Our enterprise-grade solutions are powerful, yet easy to use, and quick to deliver results. Our people-first approach to AI eliminates friction, making employees more effective and organizations more productive. Over 72,000 companies, including Bridgestone, New Balance, Nucor, S&P Global, and Sony Music, trust Freshworks’ customer experience (CX) and employee experience (EX) software to fuel customer loyalty and service efficiency. And, over 4,500 Freshworks employees make this possible, all around the world.

Fresh vision. Real impact. Come build it with us.

About the Role: Involved in every phase of SDLC, Lead SETs at Freshworks, are in complete ownership of the testing component of the organization’s cutting-edge projects. Interfacing very closely with developers, they provide expertise in the planning, constructing, execution, and the successful deployment of programs and products. In the landscape of challenging and competitive product markets that demand high reliability, a Lead SET is responsible for writing and reviewing test cases, integrating test algorithms, automation scripts and uncovering potential bugs, before anyone else can. They also ensure the product is secure and scalable by checking security and performance testing and contribute to product continuous Integration and deployment. All of our Lead SETs are highly responsive, flexible, adapt to succeed, all within an open collaborative peer environment, solving problems in insightful ways. This position offers the candidate several opportunities to learn and test world-class B2B SaaS products that are built using cutting edge technologies.

About the Team: The Team enforces manufacturability and testability, ensuring a successful and robust end-product. Freshworks relies on this team to drive better software architecture and design, promote proper development practices, bug prevention strategies, eliminate weak spots, among others. This is a team that knows what is right, learns from each other and is passionate about upholding Freshworks reputation in a world-class product market.

Responsibilities  

● Lead end to end Testing and Automation Process for AI Platform 

● Design and implement efficient Testing practices  

● Conduct Testcase and Code reviews to ensure the quality of Test Cases, Test coverage and 

Automation Code  

● Participate in Planning meetings and ensure quality at all levels of SDLC  

● Provide estimations for Manual and Automation  

● Provide Testing and Automation Strategy for newly developed Features  

● Identify the right tool and set up the automation framework for UI, API, and Microservices 

● Must be aware of AI IDEs/Tools ( like cursor, co-pilot) to rapidly do the automation 

● Increase Automation confidence by reducing random test failures  

● Work closely with the Development team and ensures code is delivered with high code 

coverage  

● Analyze Customer stats and implement the right tool for Cross-Browser / Platform Testing 

and Automation  

● Responsible for QA metrics and Automation ROI and report them to management  

● Identify Performance Application Performance bottlenecks and suggest the right tool and 

test strategy for Non-Functional Testing  

● Guide and Mentor QA Team on the Testing and Automation Tools, Frameworks and 

Process  

● Measure and Investigate Defect Leakage and provide preventive measures  

● Identify CI / CD tools, define branching strategies, setup CI / CD pipeline  

● Responsible for providing QA Tech debts and Automation Roadmaps  

● Identify QA Risk and Mitigation Plans and ensure product delivery as per the release 

timeline

Qualifications  

● Must have 7-10 yrs of experience in automation testing minimum of 1 year in testing 

AI products 

● Must have Good programming skills (Python and Java) 

● Passionate about QA and breaking software systems  

● Good to have experience in Prompt Engineering, testing AI applications like 

conversations AI, workflow AI 

● Architect and scale test automation frameworks for APIs, micro-services, ML 

pipelines, and agentic AI workflows 

● Good to have Experience in testing RAG based applications 

● Good knowledge on Object Oriented Programming concepts and Design Patterns  

● Hands on Knowledge of Test Automation approaches, Frameworks and Tools  

● Hands on experience in UI, API, Cross browser Testing Tools and Automation  

● Hands on any of performance Testing and Tools (Jmeter / Loadrunner / Gatling)  

● Hands on knowledge on Continuous Integration & Continuous Deployment and 

Continuous integration tools (Jenkins / Travis / Teamcity)  

● Good Analytical and Problem-Solving Skills  

● Good verbal and written communication skills

At Freshworks, we have fostered an environment that enables everyone to find their true potential, purpose, and passion, welcoming colleagues of all backgrounds, genders, sexual orientations, religions, and ethnicities. We are committed to providing equal opportunity and believe that diversity in the workplace creates a more vibrant, richer environment that boosts the goals of our employees, communities, and business. Fresh vision. Real impact. Come build it with us.