Lead IT Engineer

Confidential

Lisbon, Portugal Hybrid permanent

Posted: January 30, 2026

Required Skills

Job Description

We are seeking a Lead IT Engineer to lead the evolution of our digital workspace environment. This role combines leadership, strategy, and hands-on expertise in automation and end-user technologies. You will manage a high-performing distributed team (Portugal, France, Cyprus) of automation and technology specialists, drive innovation, and ensure our employees benefit from a secure, efficient, and seamless workspace experience. You will be reporting directly to the Group CIO, based in Singapore.

Location: Carnaxide, Portugal (Hybrid – up to 8 days/month remote, 1st month fully on-site)

Main Responsibilities:

Lead and manage the team of workspace automation, providing guidance and support to ensure successful project delivery.

Maintain the Workspace Automation roadmap.

Identify opportunities for automation across the organization, analyzing workflows and processes to improve efficiency.

Design, implement, and oversee automation solutions, ensuring they align with company objectives and industry best practices.

Collaborate with IT, operations, and other departments to integrate automation tools and ensure seamless implementation.

Develop and maintain documentation for all automation processes and workflows.

Monitor and report on the performance and effectiveness of automation initiatives, making recommendations for improvements.

Stay up-to-date with industry trends and advancements in automation technologies.

Conduct training sessions and workshops to educate staff on automation tools and best practices.

Ensure service desk SLA’s are met.

Actively contribute to increasing the company's resilience against modern security threats.

Manage IT assets procurement, and maintain the IT inventory up to date.

Communicate efficiently to the end user the upcoming deployment, migration, new features, and changes.

Important technical skillset to have:

Experience with Jira Service Desk (And/or any service desk).

Experience with Powershell, Pester and GitHub (And/or any other scripting language)

Experience with IAM setup and administration.

Experience with UEM setup and administration.

Experience with EDR setup and administration.

Experience with Google Workspace or Microsoft 360.

Knowledge of AWS is a plus.

Experience with Linux is a plus.

Requirements:

Proven experience in automation technologies, project management, and team leadership, at least for 3 years.

Experience in supporting remote workers.

Familiar with user account provisioning and management..

Experience managing Mac, Windows, and Linux end-user workstations.

Hands-on experience in networking, routing, and switching

Knowledge of best practices around management, control, and monitoring of server infrastructure

Experience with firewalls, VPN’s remote implementation, troubleshooting, and problem resolution is desired

Familiarity with backup and recovery software and methodologies

Ability to assign work, coordinate the and to follow up diligently.

Excellent problem-solving skills, with the ability to analyze complex systems and processes.

Strong interpersonal and communication skills, capable of working with diverse teams across the organization.

English speaking proficiency.

We offer:

Hybrid work

Lunch allowance provided by the company

Extra paid leave (25 days per annum)

Health and dental insurance

Wellness benefits

Transport allowance

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