Lead Customer Success Manager

People.ai is an AI-powered foundational data platform that helps customers unlock go-to-market success and growth by providing sales, marketing, and revenue operations teams with enhanced pipeline visibility, actionable insights, and a single source of truth for all sales activities. With trillions of sales activities, millions of deals, and 69 approved patents related to AI-driven business insights, People.ai enables industry leaders like Verizon, IBM Red Hat, Zoom, and Palo Alto Networks to transform their revenue operations.

At People.ai, we believe that people thrive when they can focus on what truly matters. Our diverse and dynamic team is passionate about driving change, solving complex challenges, and embracing non-traditional career paths. If you are a strategic thinker with a passion for customer success and revenue intelligence, we want to hear from you!

As a Customer Success Manager (CSM), you will act as a trusted advisor to Sales, Marketing, and Operations leaders within our enterprise customers, helping them maximize their investment in People.ai and achieve measurable business outcomes. You have an interest and passion for revenue technology and supporting sales operations. You will manage a $5M+ book of business across accounts, ensuring high customer retention, expansion, and advocacy.

Responsibilities:
• Build and execute strategic success plans with clear business objectives and ROI metrics.
• Own the customer lifecycle—from onboarding to adoption, renewals, and growth.
• Identify key adoption milestones and ensure seamless integration into customer workflows.Use data-driven insights to align People.ai’s solutions with business objectives
• Partner with Sales, Services, Product, and Marketing teams to enable cross-functional adoption
• Identify and develop new champions within top accounts to expand People.ai’s influence
• Work with Sales and Revenue Operations teams to drive renewals and plan for customer growth
• Partner closely with Sales, Product, and Engineering to drive continuous value delivery
• Advocate for customers by providing product feedback and insights to influence the roadmap
• Contribute to People.ai’s customer marketing efforts by delivering case studies and references

Requirements:
• 7-10+ years of experience in Customer Success, Account Management, or Consulting at a SaaS company, agency, or consulting firm (e.g., Deloitte, Accenture, PwC)
• Experience managing enterprise customers with $5M+ ARR, high complexity,and multiple stakeholders
• Deep understanding of Sales, Marketing, and Revenue Operations workflows
• Strong experience in customer engagement, renewals, and expansion planning
• Proficiency in Salesforce, AI-driven sales tools, and data analytics is a plus
• Ability to travel 15% for customer meetings, EBRs, and success milestones
• Experience as a strategic advisor & analytical storyteller with the ability to translate data into compelling business insights and drive executive conversations
• A Consultative approach. Possessing a deep understanding of sales, marketing, and revenue operations to align solutions with business goals
• Proven ability to manage multiple complex accounts, prioritize effectively, and drive measurable impact
• Ability to anticipate challenges, proactively mitigate risks, and pivot strategies when needed

Why Join People.ai?:
• Market Leader in AI-Driven Revenue Intelligence – Work with Fortune 500 companies on cutting-edge AI solutions
• High-Impact Role – Own a strategic portfolio of enterprise customers and drive measurable business transformation
• Collaborative & Fast-Paced Culture – Join a team that values innovation, growth, and teamwork
• Career Growth & Learning – Gain deep exposure to sales, marketing, and revenue operations strategies

If you’re passionate about customer success, AI-driven insights, and helping enterprises drive revenue growth, we’d love to hear from you!

Headquartered in San Francisco, CA, People.ai is backed by Y Combinator and Silicon Valley’s top investors, including ICONIQ Capital, Andreessen Horowitz, Lightspeed Venture Partners, Akkadian Ventures, and Mubadala Capital. People.ai is listed in the top 20 percent of Inc 5000 companies, is a regular leader in our key categories on G2, and is on the Forbes list of America’s Best Startup Employers. For more information, please visit www.people.ai.
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Regular employees may be eligible for commissions or bonus programs (target included in OTE), equity, and benefits. The range is subject to change. People.ai takes into wide range of factors when determining an individual’s pay. These factors can include, skill set, training and experience, licensure and certifications, and location and metropolitan area.