L1 IT Customer Support with French and English Part-time

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Everience is an international consulting group delivering AI-augmented digital services and placing people at the heart of the AI revolution.

With a presence in Europe, Africa, Asia and America, Everience offers its 4,000-strong workforce the most demanding and stimulating environment in which to transform and develop their skills, learning about new AI-based roles and building their future employability.

Through its Symbiotic Academy the group offers a unique hub for training, practical application and exchange where everyone can experiment, learn, and progress in the fields of artificial intelligence and data.

In accordance with its core purpose of orchestrating the symbiotic relationship between humans and AI in the workplace, Everience is making the augmented employee the driving force of a “symbiotic age”, where AI enhances talents and opens up new career opportunities.

We are searching for tech-savvy enthusiasts! If you enjoy using computers and find satisfaction in helping others find the ideal solution, YOU are our future colleague! And you'll also be considered a hero when you solve our customer's challenges. 

What we'll achieve together:

• Provide accurate and optimal IT solutions via telephone, e-mails or chat; 
• After an effective training period you will be able to troubleshoot different issues (office, windows, outlook, internet, specific applications, hardware); 
• Assist in the resolution of customer and support issues to ensure a positive impact on customer satisfaction; 
• Follow-up the existing back-log; 
• Comply with project’s performance indicators; 
• Communicate with other designated teams and escalate complex issues. 

Requirements:

• Spoken languages: fluent French and English (B2/C1); 
• Technical college or university is not mandatory as necessary training will be ensured; 
• Previous customer support experience is an advantage; 
• Excellent customer service abilities: client orientation, active listening and interpersonal skills; 
• Ability to work in a dynamic environment and to multitask; 
• Availability to work in shifts (4h/day);

Technical Skills:

• Basic knowledge or strong interest in learning of Windows OS and Microsoft Office tools (Outlook, Teams, Excel, OneDrive,SharePoint)
• Familiarity with basic networking concepts (IP, VPN, connectivity)
• Use of remote access tools 
• File system navigation, password reset, and basic printer setup
• Understanding of ticketing flow and importance of proper documentation
• Entry-level knowledge or strong interest in learning: Active Directory, network troubleshooting, enterprise applications

Soft Skills:

• Availability and punctuality
• Strong communication and active listening skills
• Customer-oriented mindset and empathy
• Patience in user interactions
• Teamwork and collaboration abilities
• Logical thinking and structured problem-solving
• Curiosity and technical instinct – willingness to understand how systems work and to troubleshoot through reasoning

What we offer:

• Permanent contract
• Central building offices with an excellent view of the city, top facilities and equipment
• Competitive salary
• Performance bonus
• Expense account for holidays
• Meal tickets and gift vouchers
• Training opportunities
• Regina Maria medical package
• Extra vacation days
• Expense account for holidays
• Fruits on the house

What about choosing much more than a job? #AJobThatMakesSense

All our positions are open to people with disabilities

All our positions are open to people with disabilities