Key Account Sales & User Training Specialist

🏢 About Bosch Group

The Bosch Group is a leading global supplier of technology and services. It employs roughly 418,000 associates worldwide. The company generated sales of 90.3 billion euros in 2024. Its operations are divided into four business sectors: Mobility, Industrial Technology, Consumer Goods, and Energy and Building Technology. With technology that is “Invented for life,” Bosch wants to help improve quality of life and conserve natural resources. The Bosch Group comprises Robert Bosch GmbH and its roughly 490 subsidiary and regional companies in over 60 countries. At 136 locations across the globe, Bosch employs some 87,000 associates in research and development.

🏢 About Robert Bosch (South East Asia)

As the Bosch Group's regional headquarters in Singapore for Southeast Asia, Robert Bosch (South East Asia) Pte Ltd has represented the Group's interests across the region since 1923. With diversified businesses in Mobility Aftermarket, Industrial Technology, Consumer Goods, and Building Technology. Robert Bosch (SEA) Pte Ltd includes the Asia Pacific headquarters for Mobility Aftermarket, Building Technology, and Industrial Technology, as well as the Southeast Asia R&D setup for Corporate Research, Advance Engineering Centre, and Bosch Business Innovations, Bosch's in-house innovation and startup incubation network. At Bosch, we are committed through our EVP ensuring all our associates to GROW, ENJOY and INSPIRE during their journey with us.

💼 Role Overview

We are seeking a Key Account Sales & User Training Specialist to drive revenue growth while ensuring customers successfully adopt and utilize our solutions. This hybrid role combines B2B sales, account management, and user enablement, supporting both commercial success and customer competency.

The Key Account Sales & User Training Specialist will manage the full sales cycle for key accounts while delivering structured user training that improves product adoption, customer satisfaction, and long-term account growth.

🎯 What you will do (Key Responsibilities)

1. Sales & Account Management

• Manage the full sales cycle for assigned accounts, including prospecting, needs analysis, proposal development, negotiation, and closing.

• Build and maintain a healthy sales pipeline with accurate opportunity tracking and forecasting in the CRM.

• Conduct product demonstrations and value-based presentations to decision-makers and key stakeholders.

• Develop account plans to identify growth opportunities, manage relationships, and support renewals, upsells, and cross-sells.

• Work closely with Marketing and Product teams to relay customer insights, support campaigns, and represent the company at industry events when required.

2. User Training & Enablement 

• Deliver user training programs (onsite or virtual), including onboarding, refresher sessions, advanced training, and train-the-trainer workshops.

• Assess training needs across different user groups and tailor training approaches accordingly.

• Develop and maintain user enablement materials such as guides, SOPs, quick reference resources, and training content.

• Track training outcomes and adoption metrics, working with Customer Success and Support teams to improve onboarding and product usage.

3. CRM & Reporting

• Maintain accurate records of sales activities, customer interactions, training sessions, and account updates within the CRM system.

• Monitor pipeline progression and maintain reliable forecasts.

• Track training participation, competency outcomes, and customer feedback.

• Generate reports and insights to identify revenue opportunities, product adoption trends, and potential risks.

👤 What We’re Looking For (Qualifications & Skills)

• Bachelor’s degree in Business, Marketing, Education, or related fields.
• 2–5+ years in B2B sales, account management, or customer success.
• Experience in customer/product training preferred.
• Strong presentation, communication, and relationship‑building skills.
• Proficiency with CRM tools (Salesforce, HubSpot, Dynamics) and productivity platforms.
• Strengths in value selling, instructional facilitation, stakeholder engagement, analytics, and multitasking.

✨ Bonus Points If You….

• Power Tools industry experience.
• Knowledge of LMS or e‑learning tools.
• Sales methodology certifications (MEDDICC, Challenger, SPICED).
• Train‑the‑Trainer or adult learning certifications.
• Multilingual abilities based on market needs.

💎 What’s In It for You

We don’t just offer jobs—we build careers. At Bosch, you’ll benefit from:

• 🕰️ Flexible working hours
• 🧠 Continuous learning
• 💼 Career mobility across functions and regions
• 🧘‍♀️ Well-being support and employee assistance programs
• 💸 Attractive compensation including bonus schemes and insurance
• 🤝 Inclusive culture built on respect, collaboration, and empowerment

📅 Next Steps

Our recruitment process typically includes:

• Application screening
• Interview(s) with Hiring Manager, Business Leaders and HR
• Business case or technical assessment (where relevant)

Ready to grow your career with Bosch? 🚀 Apply Now!