Junior Inbound Sales Representative

💼 Inbound Sales Representative

📍 Location: Milan, Italy | On-site

At SumUp, we’re on a mission to empower small businesses around the world by making their daily operations smoother, smarter, and more rewarding. As a global FinTech leader, we’re building the go-to brand for card acceptance and digital tools, trusted by millions of merchants across 30+ countries.

We’re growing our Inbound Sales team in Milan, and this is your opportunity to join a fast-moving, collaborative environment right in the heart of the city.

We’re opening a Talent Pool for motivated Inbound Sales professionals who are excited about consultative selling, relationship-building, and helping small businesses succeed.

If you enjoy speaking with warm leads, understanding customer needs, and guiding them toward the right solution, we’d love to hear from you.

🎯 About the Role – Inbound Sales

As an Inbound Sales Representative, you’ll engage exclusively with merchants who have already shown interest in SumUp. Your role is to understand their business needs, advise them on the right products, and help them get the most value from our ecosystem.

This is a pure inbound role, focused on quality conversations, problem-solving, and long-term customer value.

🔍 What You’ll Be Doing

• Engage with inbound leads from small business owners who are already interested in SumUp

• Understand merchant needs and recommend tailored solutions from our product suite

• Build trust through consultative, value-driven conversations

• Identify opportunities to cross-sell and upsell (POS, invoicing, payments, and more)

• Manage your pipeline and customer interactions in Salesforce

• Collaborate closely with Customer Support, Product, and Marketing to deliver a seamless merchant experience

🧠 You’ll Be Great for This Role If You Have

• 1+ year of sales or customer-facing experience (ideally phone-based)

• Previous experience in inbound sales or as an SDR handling warm leads is a strong plus

• Fluency in Italian and English

• Strong communication skills and a customer-first mindset

• A target-driven attitude with a consultative approach to selling

• Curiosity and motivation to grow your career in fintech

✨ Why Join SumUp?

💸 Competitive base salary + uncapped commission – your performance drives your earnings
📍 Join our growing Milan team in a modern, centrally located office
🍝 Meal vouchers
🏋🏼‍♀️ Gym pass to support your wellbeing
🌈 A diverse and inclusive workplace where everyone feels welcome and heard
📚 €2,000 annual learning & development budget
🔄 30-day sabbatical after 3 years at SumUp
🤝 Referral bonus for helping us grow the team

About SumUp

We believe in the everyday hero. Small business owners are at the heart of all we do, so we're creating tools that help them run their businesses. With a founder’s mentality and a 'team-first' attitude, our diverse teams across Europe, South America, and the United States work together to ensure that the small business owners we partner with can be successful doing what they love.

SumUp is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. SumUp does not make hiring or employment decisions on the basis of race, color, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender identity, sexual orientation, disability, age or any other basis protected by applicable laws or prohibited by company policy. SumUp also strives for a healthy and safe workplace and strictly prohibits harassment of any kind.

SumUp will not accept unsolicited resumes from any source other than directly from a candidate.

Job Application Tip

We recognise that candidates feel they need to meet 100% of the job criteria in order to apply for a job. Please note that this is only a guide. If you don’t tick every box, it’s ok too because it means you have room to learn and develop your career at SumUp.