[Job 27701] Master Quality Analyst (Full Stack (Web) and Salesforce (Service Cloud) c/English

Somos especialistas em transformação tecnológica, unindo expertise humana à IA para criar soluções tech escaláveis. Com mais de 8,000 CI&Ters ao redor do mundo, já formamos parcerias com mais de 1,000 clientes durante nossos 30 anos de história. Inteligência Artificial é nossa realidade.

Importante: se você reside na Região Metropolitana de Campinas, sua presença nos escritórios da cidade será obrigatória, conforme a política de frequencia vigente.

We are seeking a skilled Senior Quality Analyst to join our team and ensure the highest quality of our software solutions. In this role, you will be instrumental in leading quality engineering efforts for both our Full Stack (Web) and Salesforce (Service Cloud) development teams. You will act as a hands-on technical leader, enabling teams to ship high-quality software while reducing QA bottlenecks through testing, automation, and clear prioritization.
Responsibilities:
Define and maintain a common QA operating model across multiple teams, including standard processes, quality gates, and quality metrics.
Raise automation maturity across teams by standardizing frameworks and patterns (Playwright), improving CI reliability and trust in automated suites, and reducing flakiness and outdated scripts.
Introduce and promote practical daily use of AI to accelerate test design, automation development/refactoring, triage, documentation, and RCA outputs, while ensuring appropriate validation of results.
Help reduce QA bottlenecks by implementing intake/prioritization approaches and enabling more testing to happen earlier in the SDLC across teams.
Define and support SLI/SLO management for critical workflows, partnering with stakeholders to align on targets and use them to inform release readiness and continuous improvement.
Lead quality engineering efforts for Full Stack (Web) and Salesforce (Service Cloud) development teams. Responsible for the design, development, and maintenance of automated tests and testing frameworks.
Collaborate with developers and product managers to understand requirements and create thorough test plans.
Execute and monitor automated tests, analyze results, and report defects.
Enhance testing methodologies and integrate new technologies.
Maintain documentation for automation, test results, and methodologies.
Work with development teams to replicate, resolve, and verify bug fixes.
Stay current with testing tools and strategies, sharing insights for team improvement.
Collaborate with development teams to integrate quality assurance throughout the SDLC.
Lead Root Cause Analysis (RCA) to identify and resolve defects.
Ensure consistent test execution, track results, and provide clear quality reports.
Structure and continuously improve QA processes within the teams.
Actively participate in team meetings, providing quality-related insights.
Communicate effectively in English with team members and stakeholders.
Skills and Qualifications:
Proven experience as a Quality Analyst or Quality Engineer.
Strong proficiency in test automation using Playwright.
Familiarity with CI/CD pipelines and integration of automated tests.
Solid understanding of Salesforce Service Cloud and Full Stack development principles.
Experience in creating detailed test plans, test cases, and executing various types of testing (functional, integration, regression, etc.).
Demonstrated ability to implement and facilitate Root Cause Analysis.
Excellent analytical and problem-solving skills.
Strong written and verbal communication skills in English.
Ability to work independently and collaboratively within agile development teams.
Experience in structuring and improving quality assurance processes.
Proven experience defining and implementing QA standards, quality gates, and metrics across multiple teams.
Demonstrated ability to coach and influence across multiple stakeholders and team cultures, including supporting other QAs on prioritization and next steps.
Experience applying AI tools in day-to-day QA work to increase throughput and consistency.

Qualifications:

Proficiency in advanced English, both written and spoken, for effective global communication.
Proven experience as an SDET, Test Engineer, or similar role with a strong focus on quality assurance and test automation.
Experience with automation testing tools such as Selenium, Gherkin, Javascript.
Familiarity with API testing and tools (Postman, REST Assured, etc.).
Knowledge of continuous integration and continuous deployment processes and tools (Vercel, etc.).
Strong understanding of Agile methodologies and regression testing.
Experience implementing Testing processes: defining best practices, creating test cases and working on Root cause analysis meetings.
Experience with SQL queries/ DBT Models.
Excellent problem-solving skills and the ability to work in a collaborative environment.
Relevant certifications in software testing (ISTQB, CSTE, etc.) are a plus.

MidSenior
LI-RW1

Nossos benefícios:

- Plano de saúde e odontológico;
- Vale alimentação e refeição;
- Auxílio-creche;
- Licença parental estendida;
- Parceria com academias e profissionais de saúde e bem-estar via Wellhub (Gympass) TotalPass;
- Participação nos Lucros e Resultados (PLR);
- Seguro de Vida;
- Plataforma de aprendizagem contínua (CI&T University);
- Clube de descontos;
- Plataforma online gratuita dedicada à promoção da saúde física, mental e bem-estar;
- Curso gestante e parentalidade responsável;
- Parceria com plataformas de cursos online;
- Plataforma para aprendizagem de idiomas;
- E muitos outros

Mais detalhes sobre os nossos benefícios aqui: https://ciandt.com/br/pt-br/carreiras

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