IT Technician

About Us at GoCardless

GoCardless is a global bank payment company. Over 100,000 businesses, from start-ups to household names, use GoCardless to collect and send payments through direct debit, real-time payments and open banking.

GoCardless processes US$130bn+ of payments annually, across 30+ countries; helping customers collect and send both recurring and one-off payments, without the chasing, stress or expensive fees. We use AI-powered solutions to improve payment success and reduce fraud. And, with open banking connectivity to over 2,500 banks, we help our customers make faster, more informed decisions.

We are headquartered in the UK with offices in London and Leeds, and additional locations in Australia, France, Ireland, Latvia, Portugal and the United States.

At GoCardless, we're all about supporting you! We’re committed to making our hiring process inclusive and accessible. If you need extra support or adjustments, reach out to your Talent Partner — we’re here to help!

And remember: we don’t expect you to meet every single requirement. If you’re excited by this role, we encourage you to apply!

The role

The IT Team at GoCardless cares deeply about the experience we provide. From day one, we act with people’s best interests at heart: we enable GoCardless employees to focus on what matters most to them by providing the best tools to support their work independently.

As an IT Engineer on our IT team, you’ll be focused on supporting our suite of collaboration tools, working with the Service Desk on escalated incidents and problems, maintaining self-help documentation for employees, and engaging in integration and development projects for new technologies.

You have a strong working knowledge of SaaS enterprise technologies, integrations, and APIs, as well as a good understanding of workplace infrastructure such as networks. We are looking for someone who is curious and eager to understand how things work under the hood. You should have a passion for using automation, new products, and features to help the team fulfill its mission.

Tech stack:

- Mac OS X
- Google Workspace
- Slack and Zoom for communications
- Kandji (or relevant experience with MDM tools)
- Atlassian Suite
- 1Password
- OKTA

What excites you

Given the versatile nature of the role, we’re looking for someone who learns fast, enjoys collaborating with others, and is a pragmatic decision-maker.

• You are passionate about the end-user experience

• You are passionate about building automation to improve productivity and to get IT “out of the way” of our teams’ day-to-day work

• You want to expand your knowledge of AI and understand how it can help improve internal systems and processes

• You enjoy working with the Google Workspace suite and adopt a zero-trust approach to building and operating corporate tools

What excites us

• Experience and knowledge of macOS, Google Workspace Administration, and Google Cloud Identity, including user management, devices, and applications

• In-depth knowledge of various IT systems, including email, document storage, identity and access management, networking, and MDM

• Good working knowledge of unified communication platforms

• Understanding of best practices regarding engineering, data security, and identity management

• Coding and scripting experience in one or more general-purpose languages

• Knowledge of Google Workspace Developer tools, including Apps Script and Google Workspace APIs

Base salary range:

Base salary range: the expected base salary range for this position is between €2,200 - €3,300

Base salary ranges are based on role, job level, location, and market data. Please note that whilst we strive to offer competitive compensation, our approach is to pay between the minimum and the mid-point of the pay range until performance can be assessed in role. Offers will take into account level of experience, interview assessment, budgets and parity between you and fellow employees at GoCardless doing similar work.

The Good Stuff!

• Wellbeing: Dedicated support and medical cover to keep you healthy.

• Work Away Scheme: Work from anywhere for up to 90 days in any 12-month period.

• Hybrid Working: Our hybrid model offers flexibility, with in-office days determined by your team.

• Equity: All permanently employed GeeCees get equity to share in our success.

• Parental leave: Tailored leave to support your life's great adventure.

• Time off: Annual holiday leave based on your location, supplemented by 3 volunteer days and 4 wellness days.

Life at GoCardless

We're an organisation defined by our values; We start with why before we begin any project, to ensure it’s aligned with our mission. We make it happen, working with urgency and taking personal accountability for getting things done. We act with integrity, always. We care deeply about what we do and we know it's essential that we be humble whilst we do it. Our Values form part of the GoCardless DNA, and are used to not only help us nurture and develop our culture, but to deliver impactful work that will help us to achieve our vision.

Diversity & Inclusion

We’re building the payment network of the future, and to achieve our goal, we need a diverse team with a range of perspectives and experiences. As of July 2024, here’s where we stand:

• 45% identify as women

• 23% identify as Black, Asian, Mixed, or Other

• 10% identify as LGBTQIA+

• 9% identify as neurodiverse

• 2% identify as disabled

If you want to learn more, you can read about our Employee Resource Groups and objectives here as well as our latest D&I Report

Sustainability at GoCardless

We’re committed to reducing our environmental impact and leaving a sustainable world for future generations. As co-founders of the Tech Zero coalition, we’re working towards a climate-positive future. Check out our sustainability action plan here.

Find out more about Life at GoCardless via X, Instagram and LinkedIn.