IT Team Lead

Wherever our customers are in the world, we help them digitalise and optimise their remote business processes using advanced hybrid network solutions and digital technologies. At Marlink, we empower our customers worldwide by helping them digitalize and optimize their remote operations through advanced hybrid network solutions and cutting-edge digital technologies. Our teams operate globally, harnessing innovation, expertise, and applied technology to connect systems and people, driving success in today’s digital-first world. With 1,500 employees in over 30 countries, and customers in the maritime, energy, and government sectors, we push boundaries to deliver excellence. 

As IT Team lead you will be responsible for managing small team, overseeing the daily operations of the internal IT department, providing IT services in domains of IT infrastructure, IT business applications and end user support. You will report to Head of Global IT Operations.

Main Goals

• Maintain internal IT architecture and data center infrastructure
• Maintain robust, scalable, and secure IT systems and networks to support uninterrupted business operations
• Provide end user IT support including IT equipment and account management
• Support development and delivery of IT business applications
• Education of end users

Main Tasks

• Oversee the physical environment housing IT equipment
• Monitor and report on the performance of internal IT systems
• Keep asset inventories of IT equipment and systems up to date
• Coordinate with cross-functional teams during equipment design and maintenance
• Provide support and maintenance for user devices and workstations
• Supervise system health and take timely corrective actions when needed
• Establish and monitor backup and restore processes
• Reporting on the performance of IT infrastructure
• Define and maintain software tools that support efficient operations
• Manage user expectations and provide responsive support
• Operate within a ticketing system and meet defined SLA response times
• Create and update technical documentation
• Promote knowledge sharing within the team and across departments
• Drive automation initiatives to improve operational efficiency
• Handle internal IT escalations and coordinate resolutions
• Contribute to budget planning and resource allocation within the IT domain
• Develop work schedules and timelines for IT-related tasks
• Propose and document initiatives to enhance existing systems and processes
• Participate in onboarding and offboarding processes
• Manage internal IT accounts and access controls

Education

• Bachelor’s or Master’s degree in some of Technology domains or equivalent in working experience. 

Experience

• 2+ years in system administration
• 2+ years in providing IT support services
• Team lead experience is an advantage. 
• Experience in multi-entity and cross-border setting is an advantage. 

Professional Skills

• Understanding typical technologies in an enterprise IT environment – focusing on Windows, understanding of Linux, Azure, Network, Cisco technologies, FortiNet, Backup technologies etc…
• Understanding ITSM
• Understanding multilayered approach to cyber security in corporate organizations
• Budgeting and Resource Planning

Preferred Skillset for the Position

• Strong analytical and strategic thinking skills.
• Passion for cybersecurity. 
• Excellent communication and leadership abilities.
• Ability to work in a fast-paced, cross-functional environment.
• Fluent in English and Croatian; additional languages are a plus.
• AI enthusiast. 

What we offer: 

• Growth in an open-minded culture with very little hierarchical macrostructure.
• Continuous development and advancement through industry-relevant certifications and internal/external training/workshops.
• Challenging local and global projects involving current solutions.
• Learning and sharing experiences with well-known and respected experts in the field of information/cybersecurity.
• Positive, motivating, international work environment.
• Hybrid work – office work + possibility of working from home by agreement.
• Flexible working hours.
• Additional and supplementary health insurance packages.
• Monthly fee for transportation.
• Multisport membership.
• Pet-friendly office.
• Social events and team bonding gatherings.