IT Support Engineer (1st/2nd line)

About Unlimit

Unlimit is a global fintech ecosystem built to eliminate financial borders holding businesses back. The company provides the extensive infrastructure needed to scale globally, integrating payment processing, multi-currency business accounts, BaaS and crypto gateways into a single, intelligent platform.

Across 17 offices globally, Unlimit bridges hyper-local expertise with a high-capacity financial network, giving companies the agility to expand across regions with operational confidence and speed. Driving the evolution of payments, Unlimit is transforming its infrastructure from human-operated fintech into AI-native financial infrastructure — where APIs are consumed by machines, integrations are negotiated by agents, and systems evolve continuously through intelligent automation. Our next users are not only humans. They are AI agents acting on behalf of humans and businesses.

Unlimit serves more than the needs of businesses today; we are building the nervous system for a borderless global economy.

Responsibilities::
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Be the First Responder: Serve as the primary point of contact for all incoming IT support requests via our ticketing system, email, chat channels, or walk-ups, for all our employees.

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Triage & Troubleshoot: Diagnose and resolve hardware, software, and basic network issues. Know when to fix it on the spot and when to escalate complex issues to the Tier 2/System Administration team.

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Manage the User Lifecycle: Execute onboarding and offboarding processes. Create accounts in Active Directory/Google Workspace/MFA, configure workstations, and set up secure access.

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Deploy & Maintain Hardware: Prepare, image, and deploy both Windows and Apple-based devices. Help procure and maintain office tech, including monitors, docking stations, conference room AV equipment, office cable management.

• Support Equipment Procurement: Help with local hardware/software vendor communication, coordination and procurement.

• Office Access: Maintain and support our office access systems used by employees and visitors.

• Server Room: Help maintain our local and relatively basic server room, including the systems which reside there.

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Educate, Document & Automate: Write clear, simple "How-To" guides for our internal knowledge base to help users solve common problems on their own. Support the automation process for recurring tasks.

Relevant experience:
• The Essentials: 3+ years of experience in an IT Helpdesk or customer-facing technical support role.

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Customer-First Mindset: You possess excellent communication skills in English and Serbian, and the patience to explain technical concepts to non-technical staff.

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Core Tech Experience: Strong hands-on experience troubleshooting and administration of Windows, MacOS, Google suite, MS Office and related tools. Experience with AI-assisted automation.

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Admin Basics: Familiarity with user, group and policies management in Active Directory and Google Admin console.

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Hardware Fundamentals: A strong understanding of laptop hardware, peripherals, and basic network concepts (Wi-Fi, VPNs, IP addresses).

Bonus Points::
• Experience with working in as well as administration of IT Service Management tools like ManageEngine and Atlassian Jira.

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Basic familiarity with running PowerShell commands and scripting.

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Experience supporting Google Workspace (Gmail, Drive) in a corporate setting.

• Familiarity and basic understanding of ITIL

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Relevant IT certifications.

Join Unlimit Team now!

Unlimit is an equal opportunity employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We welcome applications from all members of society irrespective of age, sex, disability, sexual orientation, race, religion or belief.