IT Service Management Consultant

IT Service Management Consultant Description - In the Operational Excellence organization, we are seeking a motivated professional to become part of the IT Service Management (ITSM) & reporting team. In this role you will identify improvements for the different ITSM processes such as Incident, Change and Problem management, set in place quality indicators, participate in monthly reviews, perform reporting activities and dashboards with PowerBI/PowerApps. Applies developed subject matter knowledge to solve common and complex business issues within established guidelines and recommends appropriate alternatives. Works on problems of diverse complexity and scope. Exercises independent judgment within generally defined policies and practices to identify and select a solution. Ability to handle most unique situations. Responsibilities Foundational knowledge of the IT Service Management and ITIL Framework Drive improvements and automation of ITSM processes such as Incident, Change, Release, Problem Management. Foster Root Cause mindset across the various organizations Drive Service Management improvement and operational excellence initiatives with IT service providers. Maintain and develop IT Service Management reports and dashboards Collaborates with senior team members to nurture connections with key stakeholders in the business or function, leveraging specialized business acumen to facilitate productive IT interactions. Applies foundational principles and contributes proactively to projects through research and data analysis support, providing regular updates on accomplishments and impediments. Supports priority projects with direction, maintaining relationships with internal stakeholders and sharing information via standardized reports. Preferred Certifications ITIL v3 ITIL 4 Knowledge & Skills • IT Service Management • Agile Methodology • Automation • Computer Science • Data Analysis • Process Improvement • Project Management • Systems Development Life Cycle • User Story • Workflow Management Cross-Org Skills • Effective Communication • Results Orientation • Learning Agility • Digital Fluency • Customer Centricity Impact & Scope • Impacts own work and acts as a team member by providing information, analysis, and recommendations in support of team efforts. Job - Data & Information Technology Schedule - Full time Shift - No shift premium (Mexico) Travel - Relocation - Equal Opportunity Employer (EEO) - HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s). Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence. For more information, review HP’s EEO Policy or read about your rights as an applicant under the law here: “ Know Your Rights: Workplace Discrimination is Illegal "