IT Helpdesk Engineer

Company Description

Founded in 2024, Nexthop Systems Inc is at the forefront of building high-performance AI infrastructure solutions tailored to meet the demands of the world’s largest cloud operators. Specializing in AI infrastructure hardware and software development, Nexthop is committed to delivering cutting-edge, efficient, and scalable technology that powers the next generation of artificial intelligence. By combining expertise in advanced hardware and software integration, Nexthop enables cloud providers to optimize AI workloads, reduce costs, and improve energy efficiency. 

About the Role

We are seeking a highly skilled and motivated IT Helpdesk and Operations Engineer to join our growing team. This role is pivotal in designing, implementing, and maintaining our IT systems to support our innovative and fast-paced environment. You will work across cloud platforms, security, network management, and enterprise applications to drive efficiency, scalability, and security across our IT operations.

Key Responsibilities

Infrastructure Operations & Support:

Provision and de-provision accounts across all company systems (SSO, email, productivity suites, etc.)

Manage on-prem and cloud-based systems ensuring seamless experiences and productivity optimization. 

Providing Level 1 & 2 IT support between IT/AV infrastructure and Lab operations. 

Oversee office and remote network setups, ensuring a secure, unified, scalable, and reliable environment for our hybrid workforce.

Security Management:

Advocate for Zero Trust architectures, advanced threat detection (e.g., CrowdStrike Falcon, Sentinel One), and vulnerability management solutions.

Manage endpoint security using tools like Jamf/Kandji & Intune for unified device management.

Conduct regular security assessments for business systems and user endpoints.

Unified Communications & Collaboration Tools:

Oversee SaaS services (e.g., Google Workspace, MS 365, Slack, Zoom, Salesforce, Github) and drive initiatives to improve productivity and user satisfaction.

Manage Zoom Room AV systems and conference room setups, including Logitech Rally related hardware.

Project Management:

Lead large-scale IT projects, such as office build-outs, IT system overhauls, and cloud migrations, ensuring alignment with organizational goals and timelines.

Operational Excellence:

Develop and maintain IT operations standards, documentation and processes.

Deep dive into Root Cause Analysis of reoccurring IT tickets. 

Automate repetitive tasks or workflow with Okta Workflows, Zapier, Python/Bash.  

Deliver white glove IT support to leadership team and all other team members.

Qualifications

Experience:

2-3+ years of IT support and operations experience, with a focus on cloud platforms, security, and enterprise application support.

Proven track record in designing and scaling IT environments in dynamic settings.

Bachelor's Degree in Computer Science, or equivalent combination of education and experience.

Ability to multi-task, independently manage time and execute on-time and at scale

Technical Expertise:

Proficiency in Okta, Google Workspace, Meraki, Kandji & Intune, and EDR tools.

Advanced knowledge of networking protocols, firewalls, and VLAN configurations.

Hands-on experience with MDM solutions (e.g. Jamf Pro/Kandji, Microsoft Intune) and SOC2 compliance.

Soft Skills:

Excellent communication and problem-solving skills.

Ability to collaborate with technical and non-technical stakeholders to deliver results.

Able to work independently and under pressure.

A strong willingness to wear multiple hats and be where ever needed.

This role is not eligible for Visa sponsorship