IT Engineer

About Nooks.ai:

Nooks is the AI Sales Assistant Platform (ASAP) that automates the busywork so reps can focus on the human part of selling and generate more sales pipeline. Nooks has helped thousands of sales reps hit quota, saved customers hundreds of thousands of hours, and powered hundreds of millions of dollars in pipeline. Nooks is loved by sales teams at companies like Hubspot, Rippling, and Toast, and hundreds more.

For more information, visit Nooks.ai http://Nooks.ai.

About the role:

Nooks is searching for our first IT Engineer to own all internal IT. Reporting to our VP of Engineering, you’ll manage digital and physical security, office technology, AV systems, employee onboarding, and company-wide tooling operations. You are a master of AI and automation, love to learn, solve problems proactively, and prioritize the employee experience. This role supports a 200+ employee start up that is growing rapidly. Join us in being an integral part of our growth and ensuring a fast, secure, and reliable technical experience for our employees from day one.

What you’ll do:

Employee Lifecycle & Helpdesk

• Manage end-to-end user onboarding/offboarding, including account provisioning (Google Admin, OpenAI, internal tools), SSO access, device setup, and workspace readiness.

• Operate the daily IT helpdesk, supporting issues related to VPN access, device troubleshooting, application permissions, and equipment repairs.

• Manage device lifecycle: wiping laptops, device upgrades, refresh cycles, Apple Business Manager, and Kandji MDM.

Systems Administration & Tooling

• Administer company systems including Google Workspace, Kandji, 1Password, VPN, device compliance tools, and internal corporate apps.

• Configure tags, groups, role-based access control, and handle provisioning/deprovisioning across SaaS tools.

• Maintain and update Kandji blueprints based on security, compliance, and customer requirements.

• Support SSO integrations, SCIM automation, and improvements to IAM workflows.

• Manage corporate IT infrastructure accounts, licenses, subscriptions (e.g., CDW, Cisco).

• Alert monitoring integrations and automating security workflows experience is a plus

Security, Compliance & Policy

• Partner with Security/Eng to support:

• Device trust and endpoint compliance

• EDR monitoring and alerts triage

• Backup, acceptable use, data retention, and access policies

• Support audit requirements (SOC2/ISO) including access reviews, badge/camera systems, and physical security setup.

Office Technology & AV

• Own AV and in-office tech operations

• Set up and troubleshoot meeting room devices, conferencing systems, tablets/navigators, digital signage, IoT devices, and Chromecast/Apple TV.

• Manage all-hands AV production, including audio hardware, cameras, mic setup, presenter laptop configuration, and remote broadcast quality.

• Build and maintain AV SOPs, trainings, and room-use documentation.

• Drive improvements to conference room experiences including cameras, microphones, projectors, and cable management.

• Prior experience in new office build outs is a plus

Network & Workplace Infrastructure

• Support office network operations (in partnership with vendors/partners), including:

• WiFi setup and troubleshooting, VLAN configuration, IoT and device onboarding, Printer setup and maintenance, Conference room hardware upgrades and replacements

• Help maintain IDF rooms, structured cabling, and hardware inventory.

Projects & Backlog Execution

• Lead or contribute to ongoing IT/Tech Ops projects, including:

• Automating onboarding/offboarding via SSO + SCIM

• Upgrading device compliance profiles and blueprints

• Implementing new AV solutions for meeting rooms and common areas

• Rolling out new conferencing hardware across multiple offices

• Implementing badge systems, cameras, and physical access tools

• Improving tool access workflows and internal IT documentation

Who you are:

• 3–7+ years of hands-on IT or Workplace Technology experience

• Strong experience with Google Workspace, Kandji (or similar MDM), ABM, VPN, and common SaaS provisioning

• Comfortable with AV systems, conferencing equipment, and office tech environments

• Ability to manage multiple office setups and coordinate with vendors

• Experience writing IT policies, SOPs, and training documentation

• Strong troubleshooting background across networks, devices, and SaaS apps

• A bias for automation and process improvement

Equal Employment Opportunity Statement

Nooks is an equal opportunity employer committed to fostering a diverse and inclusive workforce. We believe in providing equal employment opportunities to all individuals regardless of race, color, religion, gender, gender identity, sexual orientation, national origin, age, disability, veteran status, or any other characteristic protected by law.

Nooks does not discriminate in hiring, promotion, compensation, or any other employment practices, and we are committed to ensuring a workplace that is free from discrimination, harassment, and retaliation. We encourage individuals from all backgrounds to apply and join our team.