IT Engineer (Hybrid)

About Us:

A global SaaS leader for seamless digital document workflows, Nitro offers a suite of solutions for PDF, eSigning, identity verification and analytics supported by a best-in-class customer success and change management team. With more than 3 million licensed users and 13,000+ business customers across 157 countries, we serve 67% of the Fortune 500.

How We Work:

We aim to create an environment where talented individuals are empowered to excel. How we collaborate, innovate, and engage with one another is important to us. Our work is driven by 5 key principles:

• One team, One mission
Our collective dedication to Nitro's mission defines us. Together, we are building an environment where everyone feels like a valued part of something bigger than themselves.

• Own it
We take full ownership of our actions and decisions. We empower one another to lead with confidence, creativity, and a solutions-focused mindset.

• Accountable to our customers
We are dedicated to our customers and take our commitments seriously. We do what we say we are going to do.

• Excellence in execution
Driven by passion and precision, ​we exemplify excellence in our delivery with innovative, top-quality results.

• Be bold, fail fast, learn faster
We learn as we grow, dare to try, ​and bravely question. We are not chasing perfection but forever iterating towards it.

These guiding values shape our approach to work, fostering a culture where everyone is inspired to contribute their best.

The Role:

We’re looking for an experienced IT Engineer to join our Corporate IT team to help us work towards our mission of delivering world-class IT Infrastructure, Tools & Services to support and enhance the technology experience of Nitronauts worldwide – enabling faster, smarter and safer work for all.

This is a hands-on, high-impact role where you’ll take ownership of core systems, lead key initiatives, and contribute to the evolution of a modern, cloud-first IT environment. You’ll work across a broad range of technologies and play a key role in shaping how IT operates at scale.

What you’ll be doing:

• Own, manage, and continuously improve our M365, Entra ID, and Intune environments to ensure secure, scalable, and high-performing services

• Play a key role in simplifying and modernising our corporate cloud infrastructure by identifying and decommissioning unnecessary servers, services, and legacy components

• Take a lead role in IT projects, driving delivery from planning through to execution

• Design and implement PowerShell automation to streamline operations and reduce manual effort

• Act as a technical escalation point and mentor IT Support Engineers, ensuring the delivery of best-in-class support to Windows and macOS users across Nitro’s global offices and remote workforce

• Partner with IT Support Engineers to deliver a seamless onboarding experience for new Nitronauts

• Deliver onboarding sessions and user training where required

• Ensure meeting room and AV technology is reliable, user-friendly, and fit for purpose

• Manage stock levels and procurement of hardware and peripherals

• Maintain a strong security posture through patching, endpoint hardening, and vulnerability management

• Play a key role in compliance initiatives, supporting standards such as ISO 27001 and SOC 2

Required Experience:

• 5+ years’ experience in IT Support, Systems Administration, or similar roles

• Strong customer-focused mindset with a commitment to delivering high-quality support

• Proven ability to manage and prioritise multiple tasks and incidents effectively

• Comfortable working independently with minimal direction

• Strong communication skills, both written and verbal

• Ability to clearly document and diagram systems, processes, and architectures

Required Technical Skills:

• Strong experience managing M365, Entra ID, and Intune environments

• Experience creating Conditional Access policies and baseline security hardening configurations

• Advanced knowledge of macOS as well as Windows desktop and server environments

• Experience with device management platforms (Intune, Jamf preferred)

• Strong PowerShell scripting and automation skills

• Strong networking fundamentals, including troubleshooting connectivity and configuring network devices (firewalls, switches, wireless APs)

• Experience managing cloud infrastructure in AWS and/or Azure

Nice to have:

• Familiarity with Meraki networking environments

• Industry certifications (Microsoft, Cisco, CompTIA, ITIL)

Why join us?

• Work on high-impact projects such as cloud-first identity transformation and endpoint modernisation

• Take ownership of systems and initiatives with real visibility across the business

• Gain exposure to a wide range of technologies in a modern IT environment

• Be part of a collaborative team that values learning, improvement, and innovation

Other Information:

• Occasional travel to other corporate offices may be required

Why Nitro?
Along with our regular benefits and programs (including health, dental, vision, and retirement as standard), we are also very proud to offer a few additional initiatives to future Nitronauts:

Flex Time Off
Work-life balance is important at Nitro, and we understand that there are events that we cannot plan for. We are proud to offer Flex Time Off to be used for holidays, spending days with your family, or appointments.

Hybrid Work
Our team embraces the hybrid work model, appreciating its blend of flexibility and structure. We combine three days of in-person collaboration at our global offices in Toronto, Dublin, Antwerp, Porto, and Melbourne with the convenience of two days of remote work each week.

Benefits:
Nitro provides all employees with a comprehensive benefits package that includes health insurance, dental and vision coverage, and wellness perks. We also offer pension/401k matching, along with many other country-specific benefits.

Nitro strongly encourages applications from everyone regardless of race, religion, colour, national origin, gender, sexual orientation, age, marital status or disability status. We provide an accessible candidate experience and invite you to request any accommodations or adjustments throughout the interview process and beyond.

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