Intern - IT Helpdesk

About Our Company:
Headquartered in Denver, Colorado, Cologix is a leading North America network-neutral interconnection and hyperscale edge data center company. Our platform gives customers access to 45+ digital edge and Scalelogix℠ hyperscale edge data centers in 13 markets across the United States and Canada along with a carrier-dense ecosystem of 710+ networks, 360+ cloud providers, 35+ onramps and seven Internet exchanges. We provide our nearly 2,000 customers with direct access to our local operations teams, resulting in strong partnerships enabled by exceptional operational support and unparalleled customer service. Backed by one of the largest North American infrastructure funds, Cologix's experienced leadership team, certified staff and commitment to ESG initiatives help form a culture that values our people, our environment and our clients.

About the Position:
We are seeking a motivated IT Helpdesk Intern to join our team over the summer. This role will provide hands-on experience in IT support, troubleshooting, analytics, and process improvement. The intern will work closely with our IT Sr. Support Specialist and IT Sr. Manager, gaining valuable insights and practical skills in information technology.

The internship will run for up to 10 weeks, up to 40 hours a week, commencing on or around June 8th, and concluding by August 14th and will require a hybrid schedule with the ability to be onsite in our downtown Denver (McGregor Square) corporate headquarters several days per week.

This is an excellent opportunity for a student looking to gain practical experience in IT support. If you are interested in information technology, ready to learn, and eager to contribute to a dynamic team, we would love to hear from you!

What you do daily::
• Assist with Troubleshooting: Provide support in resolving basic technical issues, escalate complex cases as needed, and ensure timely resolution to improve overall efficiency.
• Document Solutions: Create, review, and update documentation for troubleshooting procedures and FAQs, ensuring they are comprehensive, clear, and easily accessible for future reference.
• User Experience: Analyze current cases to identify patterns and common issues, develop solutions to improve user experience, and provide feedback to the IT team for continuous improvement.
• Data Analytics: Review current team performance data, identify trends and gaps, assist with creating new metrics to track performance, and provide insights to aid in documentation and decision-making.
• Automation: Identify repetitive tasks that can be automated, such as ticket categorization, assignment, and status updates, and implement automation solutions to enhance productivity and efficiency.

What makes you a good fit: (Qualifications):
• Must be currently enrolled in a degree program from an accredited college / university as a rising junior / senior.
• Proactive and Self-Motivated: Demonstrates the ability to work effectively in a remote environment and take initiative.
• Strong Organizational Skills: Exceptional attention to detail and capability to manage multiple tasks efficiently.
• Technical Aptitude: Keen interest in IT with a knack for troubleshooting and problem-solving.
• Intermediate IT Knowledge: Solid understanding of basic IT principles and eagerness to learn more about support.
• Eager to Learn Automation: Either has a beginner's understanding of or a keen interest in learning about automation tools and processes.
• Team Player with Independence: Capable of working both independently and collaboratively within a team.
• Effective Communicator: Strong communication and documentation skills.
• Enthusiastic Learner: Passionate about learning new technologies and embracing new challenges.

**Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or transfer sponsorship of an employment visa at this time, including CPT/OPT.***

NOTE: This job description is not intended to be all-inclusive. Employee may perform other related duties as assigned to meet the ongoing needs of the organization.

Cologix is proud to be an Equal Opportunity Employer. Qualified applicants are considered for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, gender identity, disability, or veteran status. If you need assistance in applying for any of our open positions, please contact us at [email protected] or call 720-940-2551.

The California Consumer Privacy Act (“CCPA”) creates privacy rights relating to the collection, sale, disclosure, and deletion of consumers’ personal information. The CCPA requires businesses to provide consumers, including job applicants and employees, with information about their rights, including a description of the categories of personal information to be collected and the purpose for which the information will be used. For additional information regarding your rights, including a description of the categories of personal information to be collected and the purpose for which the information will be used, please see https://cologix.com/privacy-policy/.

Cologix’ data centers are ISO 27001:2022 and ISO 14001:2015 certified. These certifications demonstrate Cologix’s commitment to both information security and environmental stewardship. At Cologix, protecting information assets and minimizing environmental impacts are everyone’s responsibility.

Cologix employees are responsible for:
• Understanding and following Cologix’s information security, cybersecurity, privacy,
and environmental management policies, procedures, and standards.
• Ensuring conformance with the requirements of both the Information Security
Management System (ISMS) and the Environmental Management System (EMS).
• Remaining vigilant and reporting any information security or environmental incidents,
vulnerabilities, risks, or non-conformities to the appropriate teams.
• Actively participating in Cologix’s efforts to maintain and improve information security
and environmental performance.