Institutional Relationship Manager Assistant

Building the bank of tomorrow takes more than skills. 

It means combining our differences to imagine, discuss, code, develop, test, learn… and celebrate every step together. Share our vibes? Join Swissquote to unleash your potential.

Swissquote is Switzerland’s leading online banking group, listed on the SIX Swiss Exchange, serving private and institutional clients worldwide.

Our +1200 employees work in a flexible way, without dress code and in multicultural teams. 

By having a huge impact on the industry, they are growing their skills portfolio and boosting their career in a fast-pace environment. Have a look behind the scenes by checking Humans of Swissquote on Instagram.

We are all in at Swissquote. As an equal opportunity employer, we welcome candidates from all backgrounds, experiences and perspectives to join our team and contribute to our shared success.

Are you all in? Don’t be shy, apply!

We are looking for an Institutional Relationship Manager Assistant to to reinforce our Institutional Business Development department. Your daily job will be as follows:

• Supporting Relationship Managers with all administrative tasks
• Assist Business Development Managers with the prospects at onboarding initiation and continuous follow up in until submission of the application to compliance.
• Provide full support to all Business Development Managers to ensure a high service level and meet the team targets.
• Monitoring and ensuring compliance with service levels, and conducting corresponding quality controls
• Daily monitoring of smooth execution and settlement dashboard and coordination of solution.
• Updating customer data and account settings
• Handle incoming calls from prospects, clients and other departments.
• Handle general internal and external correspondence and mailing.
• Conduct periodic customer due diligence reviews.
• Coordinate with other departments (Legal and Compliance, BO, Payments) all operational day to day questions.
• Other administration/ sales tasks as assignment from Line Manager.

• A Bachelor's or Master's degree in Economics, Finance, Management or Business Administration, or nearing graduation
• You are interested in global finance and comfortable working in the stock market environment.
• French and English speaker (mother tongue or fluent), working proficiency in Spanish, Italian and/or German is a plus.
• A previous experience of minimum 1 year in customer care or relationship management, in a financial services context, is mandatory.
• Rigorous, great sense of priorities and excellent organizational skills.
• You have a talent in efficiency and strong communications skills.
• You have an open-minded, team-oriented spirit and you are capable to work under pressure.

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