Information Security Analyst

At PointClickCare our mission is simple: to help providers deliver exceptional care. And that starts with our people. As a leading health tech company that’s founder-led and privately held, we empower our employees to push boundaries, innovate, and shape the future of healthcare.

With the largest long-term and post-acute care dataset and a Marketplace of 400+ integrated partners, our platform serves over 30,000 provider organizations, making a real difference in millions of lives. We also reinvest a significant percentage of our revenue back into research and development, ensuring our employees have the resources to innovate and make a lasting impact. Recognized by Forbes as a top private cloud company and honored as one of Canada’s Most Admired Corporate Cultures, we offer flexibility, growth opportunities, and meaningful work. 

At PointClickCare, we empower our people to be the architects of a smarter healthcare future; one that is human-first and accelerated by AI to create meaningful and lasting change. Employees harness AI as a catalyst for creativity, productivity, and thoughtful decision-making. By integrating AI tools into our daily workflows, collaboration is enhanced, outcomes are improved, and every team member has the proficiency to maximize their impact. It all starts with our hiring practices where we uncover AI expertise that complements our mission, and we continue to invest in training and development to nurture innovation throughout the employee journey.

Join us in redefining healthcare — so it doesn’t just survive, it thrives. To learn more about PointClickCare, check out Life at PointClickCare and connect with us on Glassdoor and LinkedIn.

**Travel to Office expectations**
For Remote Roles: If this role is remote, there will be in-office events that will require travel to and from the Mississauga and/or Salt Lake City office. These will include, but not limited to, onboarding, team events, semi-annual and annual team meetings.

For Hybrid Roles: If this role is Hybrid, there will be an expectation to reside within commutable distance to the office/location specified in the job listing. This will include, but not limited to, weekly/bi-weekly/monthly events in the office with your specific team. This is a requirement for this role.

Job Summary:

The Information Security Analyst will plan and carry out security measures to protect PointClickCare’s networks, data centers, cloud deployments, endpoints and systems, including Software as a Service environment (Corporate and Product Functions)

The Information Security Analyst will contribute to enhancement of security operations, cyber defense, and vuln management through automation, tool evaluation, and use of AI solutions. In addition, the Security Analyst will act as lead on specific projects and technologies, assuring effective implementation and management of security tools to continue to improve the security posture of PointClickCare. 

Key Duties and Responsibilities:

 •Primary point of contact to facilitate with the daily monitoring, assessing and reporting of security incidents from the  SIEM platform. Manage processes relating to the installation, maintenance and operation of security infrastructure including SIEM, anti-virus, DLP, PAM, IAM, etc. 
•Proven experience with security software, such as: SIEM, Vulnerability Scanning, Advance Endpoint Protection (Anti-virus/Anti-Malware), Privilege Access Management, Data Loss. 
• Perform ad hoc threat risk assessment (TRA) on infrastructure and systems as well as cloud-based solutions and facilitate remediation tasks with other operational teams. Work independently, and with the team, to determine new methods of automating existing workflows (e.g., through the use of AI tools, automation frameworks, and workflow management solutions).
•Working technical knowledge of IT technical environments with a strong understanding of IP, TCP/IP, network administration protocols, Access Control methods, WAFs, Firewalls, and virtualized access control solutions (e.g., Network Security Groups).
•Understanding/working knowledge of Windows, Active Directory, Group Policy, DNS, and Apple operating systems.
•Assist with ongoing Vulnerability Management program to perform routine vulnerability scans and working closely with SaaS Operations and Corporate Technology teams to coordinate remediation of identified findings.
•Assist with the evaluation of security tools and processes in conjunction with Director, Security Operations. Recommend improvements to security tools, configurations, processes and policies. Report monthly security KPIs, change requests, incidents and threats/events.
•Provide advice and apply your experience to help tune alerting to reduce false positives.
•Actively assist with Security Incident Response process and support security investigations by documenting findings and root causes as and when needed, research and assess new threats and security alerts and determining relevance to company environments and staff.
•Work closely with key business groups across the organization to develop and maintain a proactive company-wide security presence.
•Act as a technical lead in security related projects/initiatives such as new security solutions to improve the overall security posture of PointClickCare.
•Assist with periodic security audits on current PointClickCare infrastructure, and work with appropriate team(s), such as Security, Corporate Technology, SaaS Operations and other departments to remediate any vulnerabilities found. Participate in security investigations and compliance reviews, as requested by the GRC team. 
•Ability to work independently, engage leadership as needed, and be proactive in advancing company security posture. Complete other duties as assigned.
•Extensive working knowledge of information security and vulnerabilities/threats, security best practices, tools, and techniques, including encryption.
•Experience working with Python and PowerShell Experience in managing/administering Linux OS variants, PowerShell, bash/shell scripting, python

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PointClickCare Benefits & Perks:

Benefits starting from Day 1!
Retirement Plan Matching
Flexible Paid Time Off
Wellness Support Programs and Resources
Parental & Caregiver Leaves
Fertility & Adoption Support
Continuous Development Support Program
Employee Assistance Program
Allyship and Inclusion Communities
Employee Recognition … and more!

It is the policy of PointClickCare to ensure equal employment opportunity without discrimination or harassment on the basis of race, religion, national origin, status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law. PointClickCare welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process. Please contact [email protected] should you require any accommodations. As part of our commitment to a streamlined and equitable hiring experience, PointClickCare uses AI tools to assist with candidate screening and assessment.

When you apply for a position, your information is processed and stored with Lever, in accordance with Lever’s Privacy Policy. We use this information to evaluate your candidacy for the posted position. We also store this information, and may use it in relation to future positions to which you apply, or which we believe may be relevant to you given your background. When we have no ongoing legitimate business need to process your information, we will either delete or anonymize it.  If you have any questions about how PointClickCare uses or processes your information, or if you would like to ask to access, correct, or delete your information, please contact PointClickCare’s human resources team: [email protected] 

PointClickCare is committed to Information Security. By applying to this position, if hired, you commit to following our information security policies and procedures and making every effort to secure confidential and/or sensitive information.