IN_Senior Associate_JIRA _Digital Integration_Advisory_Gurgaon

Line of Service

Advisory

Industry/Sector

Not Applicable

Specialism

Microsoft

Management Level

Senior Associate

Job Description & Summary

At PwC, our people in business application consulting specialise in consulting services for a variety of business applications, helping clients optimise operational efficiency. These individuals analyse client needs, implement software solutions, and provide training and support for seamless integration and utilisation of business applications, enabling clients to achieve their strategic objectives.

As a business application consulting generalist at PwC, you will provide consulting services for a wide range of business applications. You will leverage a broad understanding of various software solutions to assist clients in optimising operational efficiency through analysis, implementation, training, and support.

Why PWC

At PwC, you will be part of a vibrant community of solvers that leads with trust and creates distinctive outcomes for our clients and communities. This purpose-led and values-driven work, powered by technology in an environment that drives innovation, will enable you to make a tangible impact in the real world. We reward your contributions, support your wellbeing, and offer inclusive benefits, flexibility programmes and mentorship that will help you thrive in work and life. Together, we grow, learn, care, collaborate, and create a future of infinite experiences for each other. Learn more about us.

At PwC, we believe in providing equal employment opportunities, without any discrimination on the grounds of gender, ethnic background, age, disability, marital status, sexual orientation, pregnancy, gender identity or expression, religion or other beliefs, perceived differences and status protected by law. We strive to create an environment where each one of our people can bring their true selves and contribute to their personal growth and the firm’s growth. To enable this, we have zero tolerance for any discrimination and harassment based on the above considerations.

Responsibilities:  

As a member of the DDO APAC, you will work as part of a team of analytical problem solvers, helping to coordinate, manage, and advise on Jira related topics - skills and responsibilities for this position include but are not limited to:

• Troubleshooting: Actively manage system level troubleshooting, working in conjunction with Atlassian support to provide quick and robust resolutions to ensure at most uptime of the system.
• Provide insights into Atlassian functionality to Consultants across PwC Advisory.
• Automation: Create automations to perform system hygiene, system level reporting to ensure a healthy application environment using Script Runner & Automation for Jira plugin.
• Ability to create, update and maintain projects and spaces within Jira and Confluence using standard templates.
• Ability to write custom JQL (Jira Query Language);
• Ability to create advanced dashboards in Jira using creativity and advanced JQL and Rich Filter Plugin.
• Ability to create and maintain Kanban and Scrum boards and customize them to project needs.
• Ability to create and manage complex workflows within Jira.
• Ability to perform user management on a daily basis.
• Ability to perform low to medium complexity Jira and Confluence configurations;
• Ability to perform advanced Jira requests for e.g. MPP Uploads, bulk updates
• Ability to configure Test Management in Jira using XRAY
• Ability to identify opportunities to enhance and/or standardize tools and templates;
• Ability to support the maintenance/update of existing training materials;
• Ability to pursue opportunities to develop existing skills and to upskill outside of your comfort zone, both personally and for the Tech Enablement Jira Support Group in general;
• Ability to effectively communicate and set correct expectations with the client as well as internal team;
• Ability to create, edit and understand MS Project, Excel, Word and Powerpoint; and,
• Ability to implement SDLC Methodologies like Waterfall, Agile Scrum and Scaled Agile Framework
• Nice to have:•

Demonstrates thorough abilities and/or proven record of success in the following areas:

• Understanding of and ability to manage Jira and Confluence configurations to effectively execute the day to day activities for the project management standardized services team; and,
• Creatively addressing business challenges through the use of software tools.

Demonstrates thorough abilities and/or proven record of success in the following areas:

• Fluency in Japanese
• Managing projects with effective prioritization/time management skills to handle multiple projects simultaneously;
• Using written and verbal communication skills, including problem/conflict resolution;
• Creating professional networks (internal and external) and building relationships at all levels of seniority and lines of the organization;
• Exercising appropriate judgment regarding confidential and sensitive information; using judgment to see the long-term impact of issues/ideas;
• Keeping stakeholders informed, including initiating and maintaining positive working relationships;
• Leveraging and developing relationships to become a trustworthy and reliable resource capable of influencing stakeholder decisions; and,
• Using technology to enhance, automate. and/or standardize processes to increase efficiency.

Note: We will recruit this resource under the DevOps requisition that is already open so no need to open any request for hiring.

Mandatory skill sets:

Jira Administrator

Preferred skill sets:

Jira Administrator

Years of experience required:

4 to 8 years

Education qualification:

• Minimum Degree Required: Bachelor Degree

Required Fields of Study: Computer and Information Science, Information Technology

Education (if blank, degree and/or field of study not specified)

Degrees/Field of Study required: Bachelor of Engineering, Bachelor of Technology

Degrees/Field of Study preferred:

Certifications (if blank, certifications not specified)

Required Skills

Information Security Risk Management

Optional Skills

Accepting Feedback, Accepting Feedback, Active Listening, Analytical Reasoning, Analytical Thinking, Application Software, Business Data Analytics, Business Management, Business Technology, Business Transformation, Communication, Creativity, Documentation Development, Embracing Change, Emotional Regulation, Empathy, Implementation Research, Implementation Support, Implementing Technology, Inclusion, Intellectual Curiosity, Learning Agility, Optimism, Performance Assessment, Performance Management Software {+ 16 more}

Desired Languages (If blank, desired languages not specified)

Travel Requirements

Not Specified

Available for Work Visa Sponsorship?

No

Government Clearance Required?

No

Job Posting End Date

April 14, 2026