Implementation Project Specialist

TouchBistro is looking for an Implementation Project Specialist to join our outstanding team. We pride ourselves on a team built out of restaurant professionals, who work towards the success of restaurants all over the world!

As an Implementation Project Specialist, you will partner closely with our Sales team to facilitate a smooth transition from the sales cycle to implementation and launch. As a trusted partner to the client, you will ensure all timelines and deliverables are met and coordinate with all internal departments to fulfill customer needs. Your goal is to provide the ultimate customer experience and work to delight our customers during onboarding and beyond. Your level of service excellence will be demonstrated by creating customer advocates and amazing customer satisfaction results.

What You'll Do

• Project manage the implementation, configuration and training of TouchBistro's POS

• Be solution focused and recommend solutions to our customers as you work with them

• Form strong partnerships with internal teams (Install, Product, Development, Sales, Support and Customer Care) in order to drive timely implementations for customers and ensure the voice of the customer is heard

• Train on all TouchBistro functionality, articulating the benefits of all key features

• Upsell during the implementation process when possible

• Lead our customers in the direction of success and continue to grow our customer advocates and the TouchBistro footprint

What You Bring

• You have 2+ years project management and/or client management experience

• You have Bachelor’s Degree/College Diploma in a relevant field

• You have deep knowledge of the restaurant industry

• You have extremely organized and ability to get multiple projects done at once in a fast-paced environment

• You have the ability to articulate complex information in an easy to understand way for different audiences

• You are comfortable leading conversations and building quick rapport with all levels of the restaurant team including the owner

• You have ability to appropriately set and reset expectations with stakeholders

• Fluency in Spanish is an asset

As part of Ontario’s Pay Transparency requirements, TouchBistro is committed to open and equitable compensation practices. Our salary bands are designed to reflect the range of skills and experience needed for the position and to allow room for growth. The final offer amount for this role will depend on geographical region, applicable experience, and the skillset of the candidate.

Salary is based on relevant skills, experience, and internal equity. This posting reflects an existing vacancy. Artificial intelligence (AI) tools may be used to support parts of the recruitment and selection process; however, all hiring decisions are made by our hiring managers and recruitment team.

Salary Range
$60,000—$75,000 CAD

What We Offer

At TouchBistro, we are a diverse group of restaurant-obsessed, tech-loving people brought together by a mission to support the passion and success of restaurateurs. You can feel confident joining a fun, vibrant, and rapidly growing environment. You will be working alongside driven individuals who are passionate, innovative, accountable, collaborative, and respectful.

The Perks:

• Generous Time Off Program

• Health, Dental, and Vision Benefits

• Flexible Health and Wellness Plan

• Parental Leave & top up

• Employee Assistance Program

• Professional Development

• Volunteer Program

• Monthly Lunches

About Us

TouchBistro is an all-in-one Point-of-Sale and restaurant management system that makes running a restaurant easier. We have powered more than 29,000 restaurants around the world, and we know that while passion is plenty in the restaurant industry, time and money usually aren’t. Providing the most essential front of house, back of house and customer engagement solutions on one easy-to-use platform, TouchBistro helps restaurateurs streamline and simplify their operations, increase sales, drive revenue, and deliver a stellar guest experience.

TouchBistro believes in fostering an inclusive workplace where all individuals have an opportunity to succeed. Requests for accommodation due to a disability can be made at any stage of the recruitment process.