Implementation Onboarding Manager

Job Title

Implementation Onboarding Manager

Summary

At Amadeus we´re seeking a Manager of Implementation Acceleration and Onboarding (OBO) who will lead the strategy, delivery, and adoption of onboarding solutions for Amadeus Hospitality. In this role you´ll be responsible for accelerating customer onboarding, improving time to value, and ensuring consistent, scalable implementation of Hospitality products. You will also manage a global, cross-functional team and own the roadmap, delivery, and performance of onboarding tools.

Key Responsibilities

Lead and be accountable for a global, cross-functional team of business analysts, developers, QA, and technical specialists;

Manage workload distribution, capacity planning, performance, recruitment, and ongoing team development;

Define and drive the onboarding strategy and roadmap for Hospitality solutions and tools such as UDC, OPF, Blink, and related platforms;

Oversee the delivery, adoption, and continuous improvement of onboarding solutions using agile and SAFe methodologies;

Ensure efficient, scalable, and high-quality delivery aligned with customer needs, timelines, and budgets;

Establish and track KPIs, ensuring visibility and continuous performance improvement;

Act as the primary escalation point for onboarding tools, customer issues, and new project requests;

Build strong partnerships with Product, Engineering & Technology, and Operations stakeholders to align priorities and execution;

Continuously refine the onboarding experience across Hospitality products, integrating automation and emerging technologies where relevant;

About the Ideal Candidate

Proven experience leading cross-functional teams in software delivery, onboarding, or implementation environments;

Strong understanding of digital onboarding solutions, automation, and emerging technologies;

Background in managing development teams, business analysis, QA, UX writing/design standards and agile delivery;

Demonstrated ability to define strategy, manage roadmaps, and drive adoption of tools at scale;

Proficiency in English

Experience defining and using KPIs to drive performance;

What We Can Offer You

A complete rewards offer - Amadeus provides attractive remuneration packages, covering all essential components of a competitive reward offer.

A truly global DNA - Everything at Amadeus is global, from our people to our business, which translates into our footprint, processes, and culture.

Great opportunities to learn - Learning happens all the time and in many ways at Amadeus, through on-the-job training, formal learning activities, and day-to-day interactions with colleagues.

A caring environment - Amadeus fosters a caring environment, nurturing both a fulfilling career and personal and family life. We care about our employees and strive to provide a supportive work environment.

A hybrid working model - We want our employees to do their best work, however the hybrid model works best for them.

A diverse and inclusive community - We are committed to leveraging our uniquely diverse population to drive innovation, creativity, and collaboration across our organization.

A Reliable Company - Trust and reliability are fundamental values that drive our actions and shape long-lasting relationships with our customers, partners, and employees.

A critical mission and purpose - At Amadeus, you will be powering the future of travel and pursuing a critical mission and extraordinary purpose.

Diversity & Inclusion

Amadeus aspires to be a leader in Diversity, Equity and Inclusion in the tech industry, enabling every employee to reach their full potential by fostering a culture of belonging and fair treatment, attracting the best talent from all backgrounds, and as a role model for an inclusive employee experience.

Amadeus is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to gender, race, ethnicity, sexual orientation, age, beliefs, disability or any other characteristics protected by law.