Identity & Access Administrator (Service desk)

At Centorrino Technologies (CT), we’re more than just tech - we’re a community that goes beyond expectations. We’ve been recognised as a Great Place to Work in 2024-2025 and one of the Best Places to Work Medium & Large Size in Australia for 2025, with an outstanding eNPS score of 68. And we’re not stopping there. We're on a mission to redefine the customer experience, and we need a passionate Identity & Access Administrator to join our Service Desk team in Darwin, NT.

Join our Managed Services team and help keep client environments secure, compliant, and efficient. This role focuses on identity administration, automation, and audit remediation across Microsoft Entra ID and on-premises Active Directory. You’ll support identity governance, security audits, and compliance reviews, develop PowerShell scripts, and implement updates to address audit finding - all while working across multiple client environments.

Requirements:
What you’ll do

• Manage and maintain identity environments across managed services clients, including administration of Microsoft Entra ID and on-premises Active Directory
• Manage user accounts, security groups, permissions, and support hybrid identity environments
• Support identity lifecycle management (Joiner, Mover, Leaver processes)
• Troubleshoot authentication and identity-related incidents and take ownership through to resolution, including coordination across teams
• Operate within the Service Desk to resolve identity-related incidents and service requests, maintain accurate ticket documentation, and escalate issues as needed
• Collaborate with infrastructure and security teams
• Deliver audit and compliance remediation, including responding to client audit requests, extracting identity and access data, identifying remediation actions, implementing updates, and maintaining documentation and evidence
• Develop and maintain PowerShell scripts for identity reporting and administration
• Automate repeatable identity tasks and standardise automation across client environments
• Generate audit reports from Entra ID and Active Directory

What you’ll bring

• Experience supporting Microsoft Entra ID and on-premises Active Directory, including hybrid identity environments
• Experience working in multi-client or MSP environments
• Strong PowerShell scripting capability, including automation and reporting
• Experience generating reports from identity platforms and familiarity with Microsoft Graph API
• Understanding of identity lifecycle management
• Understanding of Identity and Access Management (IAM), Privileged Access Management, and least privilege principles
• Understanding of identity governance, compliance, and audit remediation processes
• Experience extracting and analysing identity and access data and supporting client audits
• Familiarity with security frameworks or compliance standards
• Strong problem-solving ability and attention to detail
• Ability to adapt in a fast-paced environment
• Strong documentation and reporting skills
• Effective communication with technical and non-technical stakeholders

Benefits:
Why You'll Love Working Here:

Our company is more than just a workplace, it's a hub of inspiration and creativity where employees love to work! Here's why:

• Hybrid working (for majority of our roles) with team anchor days to support collaboration.
• Extensive training and development opportunities that enable continual growth as part of your career planning.
• Extensive discounts and benefits to maximise your money.
• A choice of your IT equipment to maximise your success and access to cost-price tech for your personal needs.
• Fun team events to celebrate achievements and connect with colleagues outside work as part of our engaging culture.

CT celebrates diversity and enables every voice to be heard as we drive to create the world we want. Apply today and be part of a team that values innovation, inclusivity, variety and diverse backgrounds.

Note: A valid Vulnerable People / Working with Children Check (WWCC) and Police Check are required.