HR Operations Manager

Our Company

We’re Hitachi Digital, a company at the forefront of digital transformation and the fastest growing division of Hitachi Group. We’re crucial to the company’s strategy and ambition to become a premier global player in the massive and fast-moving digital transformation market.

Our group companies, including GlobalLogic, Hitachi Digital Services, Hitachi Vantara and more, offer comprehensive services that span the entire digital lifecycle, from initial idea to full-scale operation and the infrastructure to run it on. Hitachi Digital represents One Hitachi, integrating domain knowledge and digital capabilities, and harnessing the power of the entire portfolio of services, technologies, and partnerships, to accelerate synergy creation and make real-world impact for our customers and society as a whole.

Imagine the sheer breadth of talent it takes to unleash a digital future. We don’t expect you to ‘fit’ every requirement – your life experience, character, perspective, and passion for achieving great things in the world are equally as important to us.

The role:

The HR Operations or HR Shared Services Manager typically oversees the smooth execution of HR services within an organization. The role focuses on managing HR operations and ensuring the efficient delivery of HR functions across the company. Here are the main roles and responsibilities:

• Process Management

• Design and Improve HR Processes: Establish and streamline HR processes to ensure efficiency and consistency in the delivery of services

• Standardization: Standardize HR services and policies across different regions or departments to ensure compliance and uniformity.

• Service Delivery

• Oversee HR Services: Manage day-to-day HR operations, including recruitment, employee lifecycle management, benefits administration, employee records, and payroll processing.

• Team Management

• Supervise HR Teams: Lead and manage HR shared services teams, ensuring they are well-trained, motivated, and perform their tasks effectively.

• Performance Monitoring: Regularly assess the performance of the HR operations team and provide guidance, coaching, and feedback for continuous improvement.

• Employee Experience & Support

• Employee Support: Act as a point of contact for HR-related inquiries, providing support to employees and managers.

• Resolve Issues: Troubleshoot and resolve employee queries regarding HR policies, processes, and systems, ensuring a high level of satisfaction.

• Compliance and Reporting

• Ensure Legal Compliance: Ensure HR processes comply with all local, state, and federal labor laws, regulations, and policies.

• Generate Reports: Provide regular HR metrics and data analysis to leadership, assisting with decision-making and improving HR service delivery.

• Technology Management

• HR Systems Management: Manage HR systems (HRIS) to ensure smooth functioning, data accuracy, and ease of use. Lead initiatives to integrate new tools or software.

• Automation & Innovation: Advocate for HR technology and automation to improve processes and increase the overall efficiency of HR services.

• Vendor Management

• Outsource Management: Manage relationships with third-party vendors for services such as benefits administration, recruitment, and payroll.

• Contract Management: Oversee contracts, ensure performance metrics are met, and manage service-level agreements (SLAs).

• Continuous Improvement

• Process Improvement: Regularly assess HR processes, identifying areas for improvement, and working to implement best practices to enhance the overall efficiency of HR services.

• Feedback Loops: Collect feedback from employees and managers on HR services, using it to drive improvements and adjustments.

• Project Management

• HR Initiatives: Lead or participate in HR projects such as system implementations, policy updates, or other strategic HR initiatives.

• Change Management: Manage change processes associated with HR policies or systems, ensuring smooth transitions and communication.

This role is critical in ensuring that HR functions run smoothly and efficiently, ultimately supporting the organization’s goals.

What you’ll bring:

• At least 8-10 years directly related work experience in a HRSS environment capacity, providing direct support to front-line employees and people leaders

• Ability to work in a high growth, fast-paced environment requiring agility to meet changes in business demand

• Strong Business Acumen with experience working as part of a large global organization (at least 3k employees).

• Excellent organizational, planning and time management skills. Effective at managing multiple priorities under tight deadlines, ability to prioritize conflicting demands, organize time and resources to deliver consistent results for the business and bring initiatives to successful completion

• Strong leadership capabilities with proven ability to foster an environment of positive employee engagement and trust

• Excellent verbal and written communication with a proven ability to influence and build relationship in a diverse environment

• High degree of business ethics and transparency

• 3+ years in managerial role. Proven strong leadership skills with experience of effectively coaching, developing high performing teams in a customer service environment

• Strong analytical skills; solid decision making capabilities coupled with the ability to analyse situations and provide practical recommendations

• Strong technical aptitude; advanced skills and knowledge of Microsoft Office to include: Word, Excel and PowerPoint. Good understanding of HR systems and their application to advance efficiency of operations; including HR ticketing solutions and Other HRMS systems

• Must be able to operate under minimal supervision with judgment for independent actions

• Must convey a high level of personal integrity and a passion for excellence

• Qualification: Must be an MBA

• Must have strong work experience in a HRSS environment, good understanding of HR systems and their application to advance efficiency of operations; including HR ticketing solutions and other HRMS systems.

• Good leadership skills with experience of effectively coaching, developing high performing teams in a customer service environment is needed.

About us

We’re a global, 1000-stong, diverse team of professional experts, promoting and delivering Social Innovation through our One Hitachi initiative (OT x IT x Product) and working on projects that have a real-world impact. We’re curious, passionate and empowered, blending our legacy of 110 years of innovation with our shaping our future. Here you’re not just another employee; you’re part of a tradition of excellence and a community working towards creating a digital future.

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Fostering innovation through diverse perspectives

Hitachi is a global company operating across a wide range of industries and regions. One of the things that sets Hitachi apart is the diversity of our business and people, which drives our innovation and growth.

We are committed to building an inclusive culture based on mutual respect and merit-based systems. We believe that when people feel valued, heard, and safe to express themselves, they do their best work.

How we look after you

We help take care of your today and tomorrow with industry-leading benefits, support, and services that look after your holistic health and wellbeing. We’re also champions of life balance and offer flexible arrangements that work for you (role and location dependent). We’re always looking for new ways of working that bring out our best, which leads to unexpected ideas. So here, you’ll experience a sense of belonging, and discover autonomy, freedom, and ownership as you work alongside talented people you enjoy sharing knowledge with.

We’re proud to say we’re an equal opportunity employer and welcome all applicants for employment without attention to race, colour, religion, sex, sexual orientation, gender identity, national origin, veteran, age, disability status or any other protected characteristic. Should you need reasonable accommodations during the recruitment process, please let us know so that we can do our best to set you up for success.