[HELLOCONNECT] Senior Service Package Team Leader (Procurement)

The Role

At HelloConnect, you will be part of a dynamic team that embraces innovation and leverages advanced technology to create exceptional experiences. Our culture is built on collaboration, continuous learning, and a commitment to excellence. You’ll have the opportunity to work on impactful projects, develop your skills, and grow within a supportive environment that values diverse perspectives and experiences.

In this role, you will take on a key responsibility in accuracy, governance, and scalability of procurement master data, including SKU creation, updates, and lifecycle management across multiple markets. In addition to managing a team of Data Specialists, the Senior Team Leader will drive process standardization, operational governance, and automation initiatives to support HelloFresh’s growing global procurement operations. You will work closely with Food Safety, Supply Chain, Procurement, and Technology teams to ensure SKU data processes are efficient, reliable, and designed for scale, contributing to our ongoing efforts to drive business success and enhance customer satisfaction.

We’re looking for passionate individuals who can bring their unique skills and ideas to the table. Even if you don't meet every requirement but believe you’d excel in this role, we’d love to hear from you!

What you’ll do

• Lead, coach, and develop a team of Data Management Specialists responsible for processing SKU lifecycle changes requested by Category and Procurement teams.

• Own the end-to-end delivery of the Data Management service portfolio, ensuring high operational performance, data accuracy, and adherence to service level agreements (SLAs) across multiple markets.

• Provide ongoing coaching, performance management, and professional development to build and sustain a high-performing, engaged team.

• Establish and maintain robust data governance frameworks to ensure accuracy, consistency, and compliance across SKU master data.

• Implement quality assurance practices, including four-eye review principles and error-prevention mechanisms, to minimize data inconsistencies and operational risk.

• Serve as the subject matter expert for Procurement Master Data Management within the Supply Chain Shared Services organization.

• Develop and manage KPI frameworks and operational dashboards to monitor performance, productivity, service quality, and data accuracy.

• Drive continuous improvement initiatives to standardize and harmonize SKU management processes across international markets.

• Identify and implement opportunities for automation, tooling enhancements, and workflow optimization in collaboration with Product and Technology teams.

• Lead operational transformation initiatives aimed at improving efficiency, scalability, and transparency within the Data Management service offering.

• Partner closely with Procurement, Food Safety, Supply Chain Planning, and Product teams to ensure accurate data flows and strong operational alignment.

• Manage escalations and resolve operational issues promptly to ensure service continuity and minimal business disruption.

What you’ll bring

• Bachelor’s degree in Supply Chain Management, Business Administration, Operations Management, or a related field.

• Minimum of 5 years of experience in supply chain operations, procurement operations, master data management, or a comparable operational environment.

• At least 2 years of leadership or team management experience within operational or shared services organizations.

• Strong experience working with ERP/MRP systems and managing operational data workflows.

• Proven track record in developing and managing KPIs, reporting frameworks, and operational performance dashboards.

• Demonstrated ability to drive process improvements, standardization, and automation initiatives.

• Advanced proficiency in Google Workspace and/or Microsoft Office applications (e.g., Excel, Sheets, Docs, and Slides).

What we offer

• Competitive Compensation: Beyond the standard package, we offer perks like Long Service Benefits (anniversary bonus) to recognize and celebrate your dedication

• Wellness & Perks: We prioritize your well-being by offering mental health support, HMO medical coverage, generous leave benefits plus life insurance for both you and your family's peace of mind

• Growth Opportunities: Invest in your personal development with an annual learning & development budget, plus access to the 360 Learning platform

• Dynamic Environment: Join a rapidly growing global Business Process Outsourcing company, where you'll collaborate with a diverse community spanning across multiple continents and cultures

• Work-Life Balance: Enjoy a healthy balance between your professional and personal life, with a supportive environment that prioritizes your well-being and personal time

Are you up for the challenge?

The first step to your new role starts here. Send in your application, along with your salary expectations and preferred start date. Our dedicated team will thoroughly review your details. We are excited to connect with you soon!

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