Head of Revenue Operations (w/m/d)

Your tasks:
Strategic Alignment & GTM Planning

• Partnering with CRO and CFO to set quotas, define territories, and build the capacity model. 

• Mapping the entire customer journey to ensure seamless flow from Marketing to Sales, or from Sales to Customer Success.

• Designing incentive plans that drive the right behaviors

Data, Insights & Forecasting

• Building and maintaining a predictable revenue forecast.

• Monitoring core SaaS metrics

• Preparing the data visualizations and reports for the CRO and Executive Leadership team 

Process Optimization

• Overseeing the "Deal Desk" to streamline complex contract approvals and pricing exceptions.

• Ensuring the CRM (Salesforce) Hygiene and constant development to support FTAPIs Pipeline Generation and Sales Execution and Customer Success.

Technology Stack Management

• You take ownership of the Sales Tech Stack, ensure that our tools are integrated and driving ROI

• Automation: Building workflows that automate manual tasks

• AI: Leverage AI to increase efficiency

Team Leadership

• Managing a team of 5 FTEs incl.1 Data Analyst, 2 Sales Operations Manager, 1 Salesforce Admin and 1 Salesforce Support Manager

Your profile:
Generalist profile that covers the operation rigor of a finance person, the technical mindset of an IT person and the commercial empathy of a Sales Leader.

Professional Background & Experience

• SaaS Tenure: 7–10+ years of experience in operations, with at least 3–5 years specifically in a B2B SaaS environment. Understanding of the recurring revenue dynamics (ARR, renewals, and expansion).

• Scale Experience: Scaling experience from 10M to 50M ARR.

• Functional Breadth: Experience supporting Sales, Marketing and Customer Success (Sales Ops vs. Rev Ops).

Technical Skills & Tooling

• CRM Mastery: Certified Salesforce, HubSpot etc. knowledge. 

• Data Stack: Experience with BI tools (Tableau, Looker, or PowerBI) and data enrichment (ZoomInfo, Clay, or Apollo).

• Revenue Intelligence: Experience with platforms like Gong, Clari, or Outreach to manage forecasting and coaching.

• Financial Literacy: Strong grasp of Excel/Google Sheets for modeling commissions, quotas, and territory plans.

4. Intangibles: Soft Skills

• Drive, Coachability, EQ, IQ, Integrity

What we offer:
• Friendly environment: A team of around 120 people who will welcome you with open arms, support you, and have lots of fun with you.

• Comprehensive onboarding & modern equipment: We will send you an onboarding package containing modern hardware (headset, monitor, etc. for your home office) before you start. If you are a developer, you can decide for yourself which hardware you want to work with. During your first few weeks, you will be assigned a buddy and undergo a structured onboarding process.

• Sports or shopping: With EGYM Wellpass, you can take advantage of a wide range of sports and wellness offers throughout Germany. Do you prefer home workouts or shopping? No problem! Choose a voucher of your choice worth €50 per month.

• JobRad or Deutschlandticket: Choose whether you would prefer to have your job bike or Germany ticket subsidized. If you opt for the Germany ticket, you only pay an additional €19. And the best thing is that you can still sign a JobRad contract—but this will not be subsidized.

• Boost your (mental) well-being with Nilo Health: Book 1:1 coaching sessions with leading psychologists or access countless workshops and round tables on various topics—whether personal or work-related.

• Take a break from your everyday work routine with 30 days of vacation. Here you can rest and recharge your batteries, then come back and hit the ground running with us.

• Hybrid working model: We look forward to seeing you in the office! We have all kinds of treats and other benefits to make working together not only fun, but also well catered for. Working from home is completely flexible in most teams and possible in some teams by arrangement.

• Further development: FTAPI is growing, and to help you grow with us, we offer you various opportunities and a budget to advance your further development.

• Top catering: Didn't have time for a leisurely breakfast after getting up? No problem, we've got you covered! At FTAPI, we offer a huge selection of muesli and fruit. When the weather is nice, we like to barbecue on our roof terrace, and if you're feeling peckish after lunch, you'll find plenty of snacks in our kitchen.

• Regular team and company events: Whether it's a summer party, Oktoberfest, Christmas party, or barbecue on our rooftop terrace—there's always something going on here.

• Moving? We've got your back! Are you moving for your new job with us? We'll support you with up to €2,000 to make sure your start with us goes as smoothly as possible.