Head of Operations

Docplanner

Bogotá, Bogota, Colombia Hybrid permanent

Posted: March 11, 2026

Job Description

Doctoralia is the world’s leading platform that connects healthcare specialists with patients through our website and applications. We are a SaaS company that provides solutions to digitalize the healthcare sector and make the healthcare experience more human.

The mission of the Head of Operations is to connect teams, strengthen processes, and structure systems and tools that enable a more efficient operation and sustainable business growth.

We are looking for a professional with a strong process- and systems-oriented mindset, capable of optimizing cross-functional collaboration, implementing tools and automation, and building scalable structures that support better and more informed decision-making.

Key Responsibilities:

• Lead multidisciplinary teams of 30+ professionals.

• Optimize processes and workflows across teams.

• Partner with the leadership team to define strategies that ensure budget achievement and market profitability.

• Implement tools, automation, and technological solutions to improve operational efficiency.

• Integrate technology, processes, and operations to strengthen execution.

• Lead the strategic direction of key market projects.

• Minimum 5 years of experience leading commercial teams and middle management roles (coordinators, team leaders, supervisors, etc.)

• Experience in transferable industries, such as startups, fintech, or other fast-paced environments

• Advanced English level (C1).

• Experience working with CRM platforms.

• Strong Excel skills (Pivot Tables or advanced level).

• Knowledge of Tableau.

• Ability to develop a holistic and in-depth understanding of the business.

• Strong capabilities in process optimization and operational management.

• Systems thinking mindset with experience in process architecture.

• Experience working with technological tools, automation, or cloud-based solutions.

• Exposure to data architecture or information systems.

• Permanent (indefinite-term) contract

• Hybrid work model

• Monday to Friday work schedule

• Competitive salary

• Birthday day off

• People Pass meal allowance

• Private health insurance

• Stock option plan

Why Apply Through MisuJob?

AI-Powered Job Matching: MisuJob uses advanced artificial intelligence to analyze your skills, experience, and career goals. Our matching algorithm compares your profile against thousands of job requirements to find positions where you have the highest chance of success. This saves you hours of manual job searching and ensures you only see relevant opportunities.

One-Click Applications: Once you create your profile, applying to jobs is effortless. Your resume and cover letter are automatically tailored to highlight the most relevant experience for each position. You can apply to multiple jobs in minutes, not hours.

Career Intelligence: Beyond job matching, MisuJob provides valuable career insights. See how your skills compare to market demands, identify skill gaps to address, and understand salary benchmarks for your experience level. Make data-driven decisions about your career path.

Frequently Asked Questions

How do I apply for this position?

Click the "Register to Apply" button above to create a free MisuJob account. Once registered, you can apply with one click and track your application status in your dashboard.

Is MisuJob free for job seekers?

Yes, MisuJob is completely free for job seekers. Create your profile, get matched with jobs, and apply without any cost. We help you find your dream job without any hidden fees.

How does AI matching work?

Our AI analyzes your resume, skills, and experience to understand your professional profile. It then compares this against job requirements using natural language processing to calculate a match percentage. Higher matches mean better fit for the role.

Can I apply to jobs in other countries?

Absolutely. MisuJob features jobs from companies worldwide, including remote positions. Filter by location or look for remote opportunities to find jobs that match your preferences.

Ready to Apply?

Join thousands of job seekers using MisuJob's AI to find and apply to their dream jobs automatically.