Head of Global Capability Centre

Role Purpose

The Head of the Global Capability Centre (GCC Lead) will build and scale DEPT®’s GCC into a high-performing, globally trusted delivery hub. They will lead strategy, capability development, organisational design, technical maturity, and operational excellence. The role requires deep experience running and scaling capability centres, strong technical leadership, and the ability to connect and align teams across Hexaware and DEPT® globally so they operate as one integrated unit.

Key Responsibilities

1. Strategic Leadership & Centre Growth

• Build long-term capability across engineering, QA, AI/data, PM/BA, and other technical and delivery disciplines.

• Define and execute the multi-year strategy to establish the GCC as a core global delivery hub for DEPT®.

• Lead the operating model, governance cadence, reporting structure, and performance framework for the GCC.

• Align GCC capacity and capability growth with global market demand and regional priorities.

• Represent the GCC as a senior DEPT® leader in global forums and leadership discussions.

2. Organisational Design & Leadership Structure

• Design and build the full organisational structure for the GCC, including hiring and developing craft leads, people managers, and operational roles.

• Lead all GCC teams directly, establishing a strong leadership spine and effective succession planning.

• Set clear goals, capability standards, performance metrics, and review rhythms for all GCC functions.

• Embed DEPT®’s culture, leadership expectations, and ways of working into the GCC environment.

• Partner with the EVP Technology to deliver the global AI mandate inside the GCC.

• Hold craft leads accountable for AI adoption, with targets for productivity, quality, and bench upskilling.

3. Technical Leadership & Capability Maturity

• Provide senior technical direction, ensuring the GCC consistently meets DEPT®’s engineering and delivery standards.

• Define and uphold the technical bar for hiring across engineering, QA, data, and related roles.

• Govern calibrations, technical assessments, and capability frameworks.

• Partner with global craft and delivery leaders to mature technical practices and introduce modern engineering approaches.

• Support the adoption of automation, QA acceleration, and emerging technologies including AI-assisted quality and productivity tooling.

• Drive 'Bench Value': Ensure staff in the strategic pool are actively upskilling or contributing to internal accelerators, so they remain 'hot' for assignment.

4. Hiring Quality, Talent Strategy & Workforce Planning

• Own GCC hiring quality end-to-end, ensuring strong sourcing, screening rigor and technical assessments.

• Partner with Hexaware and DEPT® Talent Acquisition to build proactive talent pools and reduce reliance on reactive hiring.

• Monitor hiring velocity, rejection trends, skill distribution, and multi-market demand.

• Ensure effective onboarding, technical ramp-up, and integration into global delivery teams.

• Lead multi-year workforce planning aligned to DEPT®’s capability and market growth strategies.

5. Delivery Readiness & Operational Excellence

• Ensure the GCC reliably supports delivery across global regions, maintaining high-quality, predictable performance.

• Partner with Regional Resource Managers to maintain real-time visibility of talent availability, ensuring the 'Supply' side meets the 'Demand' forecast."

• Ensure 'Day 1 Assignability': Guarantee that bench resources are technically trained, culturally inducted, and administratively ready.

• Identify delivery risks early and manage escalations collaboratively with Hexaware and DEPT® leadership.

• Strengthen cross-functional processes across TA, RM, IT, finance, operations, and people functions.

• Drive continuous improvement to elevate GCC delivery maturity and alignment with global delivery teams.

• Run the GCC as an extension of DEPT®'s regional delivery teams across EMEA and AMER, with shared craft ownership and regular working rhythms.

• Make the GCC easy for regional managers to access for resourcing and escalation, regardless of time zone.

• Earn trust through delivery proof points, transparent reporting, and visible presence in regional leadership forums.

6. Culture, Engagement & People Development

• Build an engaged, high-performance culture grounded in accountability, transparency, and growth.

• Establish communication rhythms, cultural integration initiatives, and leadership development programs.

• Partner with craft leads to create career pathways, skills development plans, and capability uplift initiatives.

• Mentor emerging leaders and support the ongoing development of India-based technical and delivery leadership.

Required Skills & Experience

Essential

• 12+ years of technology leadership, including 5+ years leading a GCC, delivery centre, or large-scale offshore hub (80–200+ people).

• Proven experience building and scaling teams, including designing organisational structures and hiring senior leadership.

• Strong engineering or technical delivery background (e.g., Engineering Manager, Architect, Technical Delivery Lead).

• Demonstrated ability to uplift technical maturity, improve delivery quality, and strengthen operational reliability.

• Experience managing in a matrix, integrated delivery model where teams support multiple markets and delivery outcomes depend on influence and alignment rather than direct control.

• Experience leading multi-disciplinary teams across engineering, QA, data, PM/BA, and operations.

• Strong stakeholder management and experience working with multi-client, multi-region delivery teams.

• Ability to operate and influence effectively in a partner-led model (e.g., DEPT® + Hexaware).

Preferred

• Previous experience in a digital agency or consulting environment is highly regarded, particularly within global or matrixed delivery structures.

• Familiarity with modern engineering practices, automation, cloud environments, and QA acceleration.

• Exposure to AI-assisted QA or productivity-enhancing engineering tools.