Growth Ops Lead

TL;DR: We’re hiring a Growth Operations Lead to work directly with our Head of Growth to build the foundations of our growth engine. You’re a highly quantitative, systems-oriented operator who’s excited to join a fast-growing, early-stage startup in a career-defining role. You’re willing to roll up your sleeves – no task is too small when it helps move the company forward.

Min. 5+ years in B2B SaaS marketing, growth, or revenue operations, preferably at a high-growth startup.

Background

Listen Labs is an AI-powered research platform that helps teams uncover insights from customer interviews in hours — not months. We help customers analyze conversations, surface themes, and make faster, smarter product decisions.

Company highlights — entirely product-led:

• World-Class Team: Founded by serial entrepreneurs (previous AI exit), former co-founders, and talent from Jane Street, Twitter, Stripe, Affirm, Bain, Goldman Sachs, and many more Sequoia-backed startups (plus IOI/ICPC backgrounds).

• Hypergrowth: We’re a 30-person team backed by Sequoia, growing from $0 to a $10M run-rate in under a year. We move fast, care deeply about craft, and love working with people who take ownership.

• Traction: Rapid growth across segments with enterprise wins at Google, Microsoft, Nestlé, and P&G.

• Performance: Industry-leading win rate driven by a highly differentiated product.

• Market Validation: Consistently winning customers across all segments with over six-figure lands that lead to quick expansions.

• Viral Product: Interviews are shared with tens of thousands of viewers, fueling PLG, organic expansion, and daily inbound from Fortune 500s.

What You’ll Do

• Own the marketing tech stack: Evaluate, implement, and optimize martech tools to power automation, analytics, and experimentation.

• Data reporting: Ensure clean, accurate data flows across marketing and sales and implement multi-touch attribution models that accurately assess marketing performance.

• Campaign operations & automation: Build and maintain the automations, QA, and lead routing/scoring systems that power accurate and scalable campaigns across paid, email, events, and web.

• AI-enabled orchestration: Leverage AI tools like Clay and other automation platforms to accelerate prospecting, enrichment, and campaign orchestration.

• Cross-functional enablement: Align with Growth, Sales, and Engineering on definitions, handoff processes, routing rules, and reporting.

• 0→1 systems building: Create the core processes, workflows, and playbooks that define marketing operations as Listen scales.

Who You Are

• You’re highly analytical, fluent in spreadsheets, BI tools, and attribution, and confident turning data into clarity.

• You’re strong with martech, especially HubSpot/Marketo, Salesforce, analytics tools (GA4, Looker/Mode), and integrations.

• You’re obsessed with clean data, consistent definitions, and airtight tracking.

• You’re a systems-thinker, confident in building processes that scale and reduce manual work across the GTM team.

• You move fast, seek clarity, and thrive in ambiguous, high-growth environments where priorities evolve quickly.

• You’re curious about AI, constantly exploring how automation can speed up workflows and improve accuracy.

• You’re excited about building the marketing foundation for a company defining a new category.

Life at Listen Labs

• Competitive Compensation: We’re backed by world-class investors, including Sequoia Capital, Conviction, AI Grant, and Pear VC, and offer competitive compensation packages with meaningful equity ownership.

• Over $30B in market cap has been created in adjacent industries (Medallia, AlphaSense, GLG, Ipsos, Kantar). Our Sequoia partner, Bryan Schreier, was the first investor in Qualtrics – a $12B company tackling similar problems to ours.

• Benefits that Support You: Comprehensive healthcare and dental coverage, flexible time off to recharge, and an environment that values balance and trust.

• Room to Grow: As an early member of the team, you’ll have the opportunity to have end-to-end ownership over new responsibilities, shape processes from scratch, and grow alongside the company. We value people who want to stretch beyond their role and build something lasting.