Growth, CRM Analyst

Join us and be a part of this exciting opportunity!

Our purpose is to create the greatest positive impact in our country and ecosystem by enabling commerce, empowered by technology!

We are a Tech company - Technology is the driver, e-commerce is the outcome. We were established in 2010 to provide a seamless e-commerce experience to our customers and SMEs. In ten years, we became the largest e-commerce company in Turkey, as well as one of the leading global platforms. Trendyol is the 1st Turkish company to achieve the decacorn status and the most valuable private internet company in the EMEA region.

We will continue to grow with Trendyol Tech; one of the leading R&D centers, our last-mile delivery solution (Trendyol Express), instant grocery and food delivery through its own courier network (Trendyol Go), digital wallet, consumer-to-consumer channel (Dolap) and many other services. We are scaling fast and profitably, expanding into international markets.

Our culture is at the core of everything we do. Focused on results, keeping our customers first, we always work for better and always test, iterate and improve. We learn from our mistakes, direct and open feedback is at the core of our culture. If you want to learn, grow and deliver; are result-oriented, love teamwork, appreciate open communication, learning and iteration, and make decisions with data, Come, join our tribe!

Growth Team is working for the long term and sustainable growth of Trendyol by reaching millions of people everyday through all possible channels and tactics. The team analyzes data to make great decisions and hunts potential growth opportunities working with other teams within Trendyol. Growth team aims to maximize user experience by offering our customers relevant and timely communication & content. At the end, we are all working towards the same goal: to create an excellent experience for our customers!

YOUR MAIN RESPONSIBILITIES:
• Design segmentation for many different business parties (customer, seller, influencer, cargo company etc. )
• Define business rules for each segment and set targets with business owners
• Create and optimize journeys for each segment and feature to meet the business kpis
• Work with the product team to improve any business process for onboarding or engagement of each segment
• Work with the business owners to design and execute growth opportunities for each segment
• Automate tracking and communication of any feature for any segment

QUALITIES WE ARE LOOKING FOR:
• Bachelor's or Master’s Degree from a reputable university preferably in Computer Science, Management Information Systems or Industrial Engineering
• 3+ years experience in data analysis, project & product management.
• Marketing automation tools are a plus.
• Coding skills – ability to code in one or more languages (SQL, Python)
• Communication Skills - Excited to work with different functions within company, creative problem solver who thrives with ambiguity
• Familiar with digital analytics tools (ie Google Analytics, Adjust) and visualisation tools (Looker, Qlikview etc.)
• Strong analytical skills and experience of working with large volumes of data
• Enjoys the challenge of simplifying complex data, processes, and concepts to highlight key insights and guide decision making
• A genuine interest in digital disciplines and stay up to date on trends
• Excellent written and verbal communication skills in English
• The experience range for this position is suitable for specialist/senior specialist and executive(non-team management) roles

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Want to join us? Happy to receive your online application!

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