Global Billing Operations - Client Set - Up - Manager

State Street has established a Global Billing Function, which is responsible for client billing set up and invoicing across all business lines and geographies globally at State Street. Organizationally, it combines all groups performing these activities globally, and also includes centers residing in State Street Shared Service locations in Poland, India and China. Billing Organization owns aspects of business-as-usual activities within billing areas and also drives process improvements and automation.

Basic Purpose of Job:

The Client Set-up Lead will be responsible for all aspects of the fee schedule process including overseeing the client and fee schedule set up and review for State Street global businesses spread across countries & regions.

The Client Set-up Lead will manage a team with a complex engagement model on a day-to-day basis. The individual will be directly responsible for the daily management of reviews of fee schedules generated by State Street Corporation’s joint venture. This individual will provide subject matter expertise in the areas of fee schedule interpretation, set-up, and review. The Client Set-up Lead will also be responsible for managing State Street Global Advisors’ fee schedule set-up.

In addition to Business As Usual (BAU) responsibilities as described above, this role will also be involved in process re-engineering, standardization, and automation efforts.

Responsibilities:

Business As Usual (BAU) Activities:

• General responsibility for all fee schedule activities

• End-to-end responsibility for a major group of the billing process: Client & Fee schedule set up and review

• Supervise all fee schedule creation and review for State Street Global Advisors

• Oversee and manage the fee schedule team to achieve global consistency and effectiveness in controls; accurate, quality work; and transparency into activities and results.  Drive efficiencies to build capacity and create a more agile work process.  Maintain a robust control environment: process controls, process oversight and process governance responsibility

• Manage resources to assist with ad-hoc fee schedule projects

• Develop the team to adopt “owner’s mind set”, work independently, and effectively manage timelines

• Measure progress toward goals; and evaluate productivity and team efficiency. Review and assess regularly with team members and with management

• May serve as a subject matter expert on a particular billing related issues concerning fee schedule interpretations

• Coaches the team and gathers feedback for performance appraisals

Process Re-Engineering, Standardization, and Automation:

• Assist with the process Re-Engineering, Standardization, and Automation efforts for fee scheduling  

• Responsible for ongoing process improvements

Expectations:

• Bachelor’s/Master’s Degree in Finance, CPA Qualified with an experience minimum of 10 to 12 years working with fee invoices in a global billing function at a large financial services institution.

• Knowledge of various services and industry trends of billing methods for those services like Custody services, Sub custodian, trust services and out pocket expense billing, asset management etc.

• In-depth knowledge of the supported products / Types of services and associated fee methods and interpretations.

• Experience of building and maintaining strong control environment (risk excellence, experience with SOX, RCSA controls, etc.), establishing policies, procedures and strong internal controls.

• Demonstrated leadership in improving/building-out the fee schedule function for multiple geographies and business areas

• Experience assisting with re-engineering processes and driving similar centralization of the end-to-end activities for the major financial institutions

Skills required:

• Proficiency in Microsoft Office suite (Excel, Access, PowerPoint, Word, Visio), advance levels of Excel (pivot tables, formulas, excel workbook maintenance best practices)

• Knowledge of billing systems

• Conceptual understanding of company-wide financial architecture (GL, sub-GL technology, specialized tools) applicable to the above process groups of processes

• First level management expertise required

• Independent decision-making capabilities, demonstrated thought leadership

• Pride of ownership with the ability to deliver high quality results timely

• Self-motivated, self-assured, and self-managed

• Strong analytical and ability to analyze and summarize complex financial transactions

• Strong attention to details

• Problem solving skill

• Highly organized with ability to multi-task and work under high pressure deadlines

• Must be able to work in a fast paced environment

About State Street

Across the globe, institutional investors rely on us to help them manage risk, respond to challenges, and drive performance and profitability. We keep our clients at the heart of everything we do, and smart, engaged employees are essential to our continued success.

We are committed to fostering an environment where every employee feels valued and empowered to reach their full potential. As an essential partner in our shared success, you’ll benefit from inclusive development opportunities, flexible work-life support, paid volunteer days, and vibrant employee networks that keep you connected to what matters most. Join us in shaping the future.

As an Equal Opportunity Employer, we consider all qualified applicants for all positions without regard to race, creed, color, religion, national origin, ancestry, ethnicity, age, disability, genetic information, sex, sexual orientation, gender identity or expression, citizenship, marital status, domestic partnership or civil union status, familial status, military and veteran status, and other characteristics protected by applicable law.

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