French-Speaking Customer Support for Ride-Sharing App Dept. In Athens, Greece

Mercier Consultancy

Athens, Attica, Greece permanent

Posted: February 25, 2026

Required Skills

Job Description

Mercier Consultancy is thrilled to offer an exciting opportunity for a French-Speaking Customer Support Representative for our Ride-Sharing App Department located in Athens, Greece! In this dynamic role, you will assist our French-speaking users as they navigate our ride-sharing platform, ensuring they have a seamless and enjoyable experience.

This position is perfect for individuals who are enthusiastic about technology and customer service. If you are adept at solving problems and communicating effectively, we would love to have you on our team!

Responsibilities

• Provide customer support in French through phone, email, and chat
• Assist users with inquiries related to ride-sharing services, bookings, and account management
• Document customer interactions and resolutions accurately in our support system
• Collaborate with internal teams to resolve customer issues efficiently
• Gather user feedback to help improve our services and user experience
• Stay updated on app features and industry trends to provide informed support
• Participate in ongoing training to enhance customer service skills and product knowledge

Requirements:
• Fluency in French and English, both written and verbal, is required. Your nationality and native language must be clearly stated in your C.V. and/or Cover Letter.
• Previous experience in customer support, preferably in the tech or transportation sector
• Excellent communication and interpersonal skills
• Strong problem-solving skills and attention to detail
• A customer-centric mindset with a passion for helping others
• Ability to manage multiple inquiries efficiently in a fast-paced environment
• Familiarity with ride-sharing apps and technologies is a plus

Benefits:
• Fully Paid Relocation Package ( Flight, Transfer and 2 weeks in Hotel )
• Private Health Insurance
• 2 Extra Salaries Per Year
• Support In Finding Accommodation After Hotel
• Fully Paid Training
• Monthly Performance Bonus
• Free Greek Course
• And More...

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