French-Speaking Customer Support for Mobile Banking Services Dept. in Athens

Mercier Consultancy

Athens, Attica, Greece permanent

Posted: February 25, 2026

Quick Summary

We are seeking a highly skilled and customer-focused French-speaking Customer Support Representative to join our team in Athens, Greece. The ideal candidate will need excellent communication skills and a passion for mobile banking services. We offer a competitive salary and a dynamic work environment.

Required Skills

Job Description

Mercier Consultancy is thrilled to offer an exciting opportunity for a French-Speaking Customer Support Representative in our Mobile Banking Services Department based in Athens! In this pivotal role, you will provide top-notch support to our French-speaking clients, assisting them in navigating our mobile banking platform and addressing their inquiries with professionalism and care.

This position is perfect for individuals who are passionate about customer service and the financial sector. If you're looking to make a positive impact in the world of mobile banking, we encourage you to apply!

Responsibilities

• Respond to customer inquiries in French via phone, email, and chat
• Assist clients with questions related to mobile banking features, applications, and account management
• Document client interactions and solutions accurately in our customer support system
• Collaborate with internal teams to resolve complex client issues effectively
• Provide guidance on best practices for using mobile banking services securely
• Gather client feedback to improve our services and offerings
• Participate in training to stay updated on product features and banking regulations

Requirements:
• Fluency in French and English, both written and verbal, is required.
• Your nationality and native language must be clearly stated in your C.V. and/or Cover Letter.
• Previous experience in customer support, preferably in the banking or financial services sector
• Excellent communication and interpersonal skills
• Strong problem-solving skills with attention to detail
• A customer-oriented mindset with a passion for helping others
• Able to manage multiple inquiries in a fast-paced environment
• Familiarity with mobile banking systems and customer support tools is a plus

Benefits:
• Fully Paid Relocation Package ( Flight, Transfer and 2 weeks in Hotel )
• Private Health Insurance
• 2 Extra Salaries Per Year
• Support In Finding Accommodation After Hotel
• Fully Paid Training
• Monthly Performance Bonus
• Free Greek Course
• And More...

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