French-Speaking Customer Service Expert for Online Bank - Relocation to Greece

Mercier Consultancy is seeking a French-Speaking Customer Service Expert to join a leading online banking institution with an exciting opportunity for relocation to Greece. This role offers the chance to advance your career in the dynamic fintech sector while enjoying the vibrant culture and lifestyle of Greece.

In this position, you will be responsible for delivering expert-level support to French-speaking customers of the online bank. You will handle inquiries, troubleshoot issues, and ensure a seamless banking experience for clients by providing timely and professional assistance.

Responsibilities

• Provide dedicated customer service to French-speaking clients through phone, email, and chat
• Resolve banking-related issues efficiently and accurately
• Assist customers with account management, transactions, and product enquiries
• Document all customer interactions and transactions in compliance with company policies
• Collaborate with internal teams to drive service improvements and resolve complex cases
• Stay updated on product knowledge, banking regulations, and best practices
• Support the onboarding process for new clients and provide continuous assistance

Requirements:
• Fluent in French and English, both written and spoken
• Proven experience in customer service, preferably within the banking or fintech sector
• Strong problem-solving skills and attention to detail
• Excellent communication and interpersonal abilities
• Ability to work effectively in a fast-paced and regulated environment
• Willingness to relocate to Greece (relocation package provided)
• Adaptability and commitment to delivering outstanding customer experiences

Benefits:
• Fully Paid Relocation Package ( Flight, Transfer and 2 weeks in Hotel )
• Private Health Insurance
• 2 Extra Salaries Per Year
• Support In Finding Accommodation After Hotel
• Fully Paid Training
• Monthly Performance Bonus
• Free Greek Course
• And More...