French Speaking Customer Service Agent in Bulgaria
Mercier Consultancy
Posted: March 10, 2026
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Quick Summary
Serving as a French speaking customer service agent, you will be responsible for providing excellent customer support to our French-speaking clients in Bulgaria.
Required Skills
Job Description
Mercier Consultancy is seeking a dynamic French Speaking Customer Service Agent to join our team in Bulgaria! This is an exciting opportunity for passionate individuals who are committed to providing excellent support to our French-speaking clients.
In this role, you will serve as the first point of contact for customers, addressing their inquiries, resolving issues, and ensuring a satisfying overall experience. Your fluency in French will be integral to facilitating effective communication and fostering positive relationships with our clients.
Responsibilities
• Assist French-speaking customers through phone, email, and chat
• Provide information and support on our products and services
• Document all customer interactions diligently in our CRM system
• Collaborate with team members to resolve complex customer inquiries
• Guide clients on how to optimize their experience with our offerings
• Gather customer feedback for service enhancement
• Participate in training sessions to stay updated on product offerings and best practices
Requirements:
• Fluency in French and English, both written and spoken
• Exceptional communication and customer service skills
• Previous experience in a customer service role is advantageous
• Strong problem-solving abilities and attention to detail
• A friendly and approachable demeanor with a customer-centric mindset
• Ability to work effectively in a team environment
• Willingness to learn and adapt in a fast-paced setting
Benefits:
Competitive Monthly Salary
Monthly Performance Bonus
Fully Paid Relocation Package ( Flight, Transfer and Hotel )
Health Insurance
Private Health Insurance
Support In Finding Accommodation After Hotel
Fully Paid Training
And More...