French Customer Service for E-Commerce Platform - Greece, Fully Paid Relocation

Mercier Consultancy is excited to announce an opening for a French Customer Service Representative to support our E-Commerce platform. This role is based in Greece, with fully paid relocation provided. Join our vibrant team and play a vital role in ensuring our French-speaking customers receive outstanding service and support as they navigate our e-commerce platform.

As a French Customer Service Representative, you will handle customer inquiries, resolve issues, and provide detailed product and order information to ensure a seamless shopping experience.

Responsibilities

• Respond promptly and professionally to customer inquiries in French through phone, email, and chat.
• Assist customers with orders, returns, payments, and product information.
• Resolve customer complaints and issues efficiently to maintain high satisfaction levels.
• Document all customer interactions accurately in the CRM system.
• Collaborate with cross-functional teams to improve processes and customer experience.
• Participate in training sessions to stay updated on products and customer service techniques.

Requirements:
• Fluent in French and English, both written and spoken. Please specify your nationality and native language in your CV and/or cover letter.
• Previous experience in customer service, preferably in an e-commerce environment.
• Strong communication, problem-solving, and interpersonal skills.
• Willingness to relocate to Greece; full relocation expenses covered.
• Ability to work in a fast-paced, customer-focused environment.
• Familiarity with CRM software and customer support tools is a plus.
• Positive attitude and a commitment to delivering excellent customer service.

Benefits:
Competitive Monthly Salary

Monthly Performance Bonus

Fully Paid Relocation Package ( Flight, Transfer and Hotel )

Health Insurance

Private Health Insurance

2 Extra Salaries Per Year

Support In Finding Accommodation After Hotel

Fully Paid Training

And More...