Field Support Manager

HiTechSolutions

Atlanta, GA, United States permanent

Posted: March 18, 2016

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Quick Summary

A Field Support Manager will be responsible for leading a team of 25-40 technicians, providing technical support to clients, and ensuring high-quality service delivery.

Required Skills

Management Leadership Team Supervision IT Service Management ITIL Microsoft Windows Office Outlook Active Directory

Job Description

A highly motivated and leading in the industry.

** This person will be a Manager or leader over a tech support group. Need to be strong people person. Don’t need a 20+ year experience person. Someone with a couple of years lead or manager would work.

• At least 2 years first line management experience required (service delivery, hiring, performance management, etc.).

• At least 2 years leading teams of at least 5 or more direct reports. This manager will supervise from 25-40 technicians.

• 5-10 years in Information Technology, preferably in a client-facing role.

• 1-year experience managing a geographically dispersed team preferred (this manager has employees in multiple locations across multiple states)

• IT Service Management / ITIL experience required (working within ticketing systems, and cross-functional service delivery teams)

• Microsoft experience required (Windows, Office, Outlook, Active Directory, etc.)

• College degree preferred

Andy Bundad - Senior Technical Recruiter

Hi-Tech Solutions, Inc. (HTS)

2 Mid America Plaza Suite 630, Oakbrook Terrace, IL 60181

W: 630-473-6463

www.htsconsulting.com

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