Field Engineer (d/f/m)

About us

At arculus, we design, build, and maintain cutting-edge autonomous mobile robots and the software ecosystem around them. Our Development department brings together software, infrastructure, and product experts in a collaborative, international environment, focused on delivering reliable and high-quality products that make a real difference in intralogistics.

Your Role

As a Field Engineer, you will be responsible for the successful setup, commissioning, and stabilization of our automation solutions at customer sites. You will operate at the intersection of hardware, software, and customer operations, ensuring that systems are deployed efficiently and perform reliably in real-world environments.

Acting as a key interface between customers, internal teams, and external partners, you will combine hands-on technical execution with coordination and communication. Your work will directly contribute to seamless system go-lives and long-term operational success.

Your Tasks & Responsibilities

• Plan, prepare, and technically lead system commissioning at customer sites

• Coordinate on-site activities, including second-level support and sub-suppliers (e.g., hardware, SPS, markers)

• Set up and prepare implementation environments, ensuring system readiness for deployment

• Act as the on-site representative of arculus during shopfloor operations and customer interactions

• Conduct customer trainings and support knowledge transfer for system operation

• Analyze and resolve technical issues during commissioning and stabilization phases

• Capture field insights and drive continuous improvement by feeding back software and robotics enhancements

Your Experience

• Completed technical training (e.g., IT specialist, mechatronics, electronics, service technician, or similar)

• Experience in commissioning or deploying complex technical systems on-site

• Background in robotics, automation, or related technical domains

• Strong problem-solving skills with the ability to analyze and resolve critical incidents

• Affinity for software systems and basic knowledge of Linux environments

• Fluent in German and English

Who You Are

• Service-oriented with a strong focus on customer satisfaction and system performance

• Hands-on and solution-driven, with a proactive approach to challenges

• Collaborative team player, able to coordinate effectively with diverse stakeholders

• Adaptable and comfortable working in dynamic, on-site environments

• Motivated to continuously improve systems based on real-world experience

WHY ARCULUS

• We are a diverse, global team of 100+ creative thinkers, algorithmic brains, makers, movers, and shakers.

• Our approach comes from a continuous cycle: assemble, weld, code, test, deploy or delete, and repeat. That is how we deliver innovative solutions to tackle the biggest intralogistics challenges.

• You will find our tech space nestled within the eastern region of Munich. It serves as a hub for our team's creativity and collaboration, featuring state-of-the-art meeting rooms, a fully-equipped electronics lab, and a spacious robotics testing area. Our team also enjoys a variety of social spaces, all within the modern infrastructure of the renowned Neue Balan campus.

• We are more than just a workplace: we are a community. We encourage connection and affiliation through a range of activities: hiking trips, running events, ping pong tournaments, and quiz nights — there is something for everyone.

• We also believe that work should be rewarding in more ways than just one. That is why we offer competitive salaries and benefits like EGYM Wellpass, language courses, Jobrad, and flexible working hours.

• If you are moving to join our team, we provide relocation and visa support to help make the transition as smooth as possible.

ABOUT THE COMPANY

arculus is a part of Jungheinrich and independently develops high-end mobile robots and software products for intralogistics automation. From mechanics to electronics and code – our engineering powerhouse has it all. We combine the speed and creativity of an agile tech company with the strength of a leading global intralogistics player. Collaboration, innovation, and continuous learning: that is how we achieve an open-minded and fast-paced working culture.

COMMITTED TO DIVERSITY AND INCLUSION

We are an equal opportunity employer and highly value diversity and inclusivity, which we see as strengths. While we are making progress, we are not yet where we want to be. Still, we believe in the power of a diverse workforce and welcome applicants of all genders, ethnicities, ages, national origins, sexual orientations, cultures, and educational backgrounds. Our goal is to create a work culture where everyone feels equally heard and included.