FIC Sales Support Analyst

Confidential

New York, New York, United States permanent

Posted: April 17, 2026

Quick Summary

FIC Sales Support Analyst is a critical role that requires a strong understanding of Customer Relationship Management (CRM) systems and a knack for navigating complex regulatory requirements. The ideal candidate should be able to work independently and collaboratively with the team to meet tight deadlines and deliver high-quality results. This is a great opportunity for a detail-oriented and analytical professional to join a dynamic team in a fast-paced environment.

Required Skills

Job Description

We are looking for an FIC Sales Support Analyst to join our Client Lifecycle Management (CLM) team. You will be part of our US (NYC) CLM Business that supports a number of clients in the region with a broad range of KYC/AML and anti-financial crime service.

Key Responsibilities:

• Responsible for responding to Sales/Trading queries from the team mailbox.

• Responsible for ensuring US Sales and Trading client files are completed to latest KYC policy requirements ahead of regulatory deadlines.

• Responsible for setting the prioritization of key client files to ensure that FIC files are completed in order of value to the FIC Business.

• Responsible for tracking the progress of files and pipeline management to ensure FIC KYC files are progressing through the pipeline in a timely manner.

• Work with Business partners to identify, escalate and resolve any issues pertaining to hinder the progress of FIC KYC files, i.e. policy, prioritization, process, technology and file allocation issues.

• Responsible for liaising with key internal and external stakeholders on KYC file progress.

• Daily Management Information reporting to Senior Management.

• Responsible for providing support to the business throughout the client lifecycle (outstanding ACO tasks including outstanding KYC Business Approvals, outstanding Account Activity Reviews, Monitoring QC rejections and files into Quarantine/Offboarding).

• Act as Business Rep for Front Office engagement with Bank Strategic initiatives.

• Actively help to unblock Front Office queries.

• Build good working relationships with Business Managers, KYC Operations, External vendor partners, AFC and other internal functions.

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