English-French Bilingual Customer Service Representative - Canada Logistics Acco

Job Title: English-French Bilingual Customer Service Representative (Canada Logistics Account)

Overview:
We are seeking an English-French Bilingual Customer Service Representative to support a Canada logistics account. This position is ideal for candidates with strong phone-based customer service skills who thrive in a fast-paced, high-pressure environment with heavy call volume. The role involves providing professional support for logistics-related inquiries, efficiently handling customer issues, and maintaining accurate documentation in internal systems.

Key Responsibilities:
- Provide customer service support in both English and French for a Canada logistics account.
- Handle a high volume of phone-based customer interactions.
- Assist customers with logistics-related inquiries, service issues, shipment follow-up, and general support requests.
- Accurately and completely record customer interactions in internal systems.
- Follow established workflows, service standards, and escalation procedures.
- Coordinate with internal teams to resolve customer issues when necessary.
- Maintain service quality and efficiency in a high-pressure, high-call-volume environment.

Working Schedule:
- Service window aligned with US Mountain Time (MT), from 7:00 AM to 8:00 PM.
- Three shifts are arranged within this service window.
- 8 working hours per day.
- 6 working days per week (Monday to Saturday).
- For candidates based in Egypt, working hours will generally fall within the afternoon to late night/early morning local time.
- Candidates must be comfortable working this schedule.

Requirements:
- Fluent in English and French, both spoken and written.
- At least 1 year of customer service experience.
- Previous phone support/call handling experience is required.
- Ability to perform well in a high-pressure, high-call-volume environment.
- Strong communication, problem-solving, and documentation skills.
- Reliable, disciplined, and able to follow structured service processes.

Preferred Qualifications:
- Experience in the logistics industry is preferred.
- Experience supporting international customers is a plus.
- Previous experience in call center, customer support, or service operations is preferred.

Application Information:
Please submit your resume with the following details:
- Contact information
- English proficiency level
- French proficiency level
- Customer service experience
- Phone support experience
- Logistics-related experience (if any)